Remote Bilingual Customer Service Representative – Vietnamese & English – Health Benefits Enrollment & Support

About brighthush

brighthush is a leading provider of innovative health‑benefits solutions, dedicated to simplifying the enrollment experience for millions of Texans. With a mission to empower individuals and families to make informed health choices, we partner with state agencies, health plans, and community organizations to deliver seamless, user‑friendly services. Our remote‑first culture empowers employees to work from anywhere while staying connected to a vibrant, collaborative team. If you thrive in a fast‑paced, customer‑centric environment and want to make a tangible difference in people’s lives, brighthush is the place for you.

Why Join brighthush?

At brighthush, we believe that a great employee experience fuels exceptional customer service. That’s why we offer:

• Work‑Life Balance – Flexible scheduling and a fully remote setup let you manage your personal and professional commitments.
• Competitive Compensation – Hourly pay plus performance‑based bonuses that reward your dedication and results.
• Comprehensive Insurance Coverage – Choose from medical, dental, vision, prescription, and partially funded HSA plans, plus life insurance and discounts on auto, home, renter’s, and pet insurance.
• Future Planning – 401(k) retirement savings plan with company matching to secure your financial future.
• Paid Time Off – Generous PTO, holidays, sick leave, and short‑ and long‑term disability coverage.
• Holistic Wellness Support – Access to physical, emotional, and financial wellness resources through our Employee Assistance Program (EAP).
• Recognition Platform – Celebrate outstanding contributions and celebrate milestones.
• Tuition Reimbursement – Invest in your growth with support for continuing education.
• Employee Perks & Discounts – Exclusive discounts on a wide range of products and services.
• Wellness Program & Resources – A suite of wellness initiatives tailored to your needs.
• Professional Development Opportunities – Training programs, workshops, and conferences to sharpen your skills.

Key Responsibilities

As a Remote Bilingual Customer Service Representative, you will be the frontline advocate for our Health Texas Enrollment Broker project. Your daily tasks will include:

• Answering inbound customer inquiries via telephone, Interactive Voice Response (IVR), web chat, and other approved channels, ensuring a courteous and professional experience.
• Providing accurate, up‑to‑date information about health‑benefit programs, enrollment procedures, and policy details to consumers, prospective enrollees, and their representatives.
• Documenting every interaction in our customer relationship management (CRM) system, capturing key details, actions taken, and follow‑up requirements.
• Managing data entry across multiple computer systems with precision and speed, while maintaining confidentiality and privacy standards.
• Coordinating the fulfillment of customer requests for materials via mail, email, or electronic delivery.
• Escalating complex or sensitive issues to the appropriate internal or external stakeholders, following established protocols.
• Facilitating translation or interpretation services for non‑English speaking customers, ensuring clear communication and understanding.
• Collaborating with supervisors to identify service improvement opportunities and address any operational concerns.
• Meeting or exceeding Quality Assurance (QA), productivity, and other key performance metrics.
• Participating in mandatory meetings, trainings, and staying current on all programs, systems, policies, and procedures.
• Performing additional duties as assigned by management to support the overall success of the team.

Essential Qualifications

• Proficiency in both Vietnamese and English, both written and spoken.
• High school diploma or GED required; 0–6 months of relevant professional experience acceptable.
• Must reside within the state of Texas.
• Reliable, high‑speed internet connection (minimum 25 Mbps download for single users, 50 Mbps for shared connectivity; 5 Mbps upload for single users, 10 Mbps for shared).
• Traditional, wired high‑speed connection (cable or fiber) – cellular hotspots or satellite connections are not permitted.
• Ability to connect computer directly to modem or router via Ethernet cable – Wi‑Fi connections are not allowed.
• Quiet, distraction‑free workspace.
• brighthush will supply all necessary computer equipment.

Preferred Qualifications

• Six months or more of customer service experience, preferably in a call center or health‑benefits environment.
• Experience with IVR systems, CRM platforms, and data entry tools.
• Knowledge of Texas health‑benefits regulations and enrollment processes.
• Strong problem‑solving skills and the ability to handle high‑volume, high‑stress situations with composure.
• Demonstrated commitment to continuous learning and professional growth.

Skills & Competencies

• Communication – Clear, concise, and empathetic verbal and written communication in both Vietnamese and English.
• Customer‑Centric Mindset – Passion for delivering exceptional service and resolving issues efficiently.
• Technical Proficiency – Comfortable navigating multiple computer systems and quickly learning new software.
• Attention to Detail – Accurate data entry and meticulous record‑keeping.
• Time Management – Ability to prioritize tasks, meet deadlines, and maintain productivity during peak periods.
• Adaptability – Thrive in a dynamic environment with evolving processes and policies.
• Team Collaboration – Work effectively with remote teammates, supervisors, and cross‑functional partners.
• Problem‑Solving – Identify root causes, propose solutions, and follow through on resolutions.

Career Growth & Learning

At brighthush, we invest in your professional journey. As a Remote Bilingual Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular performance reviews and personalized development plans.
• Cross‑training opportunities across different health‑benefits programs and roles.
• Access to industry certifications and educational resources.
• Clear career pathways to supervisory, training, or program‑management positions.

Work Environment & Culture

Our remote‑first model means you can work from the comfort of your home while staying connected to a supportive, inclusive team. We celebrate diversity, encourage open dialogue, and foster a culture where every voice matters. Our virtual town halls, team‑building activities, and wellness initiatives keep us connected and energized.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive hourly wage with performance‑based bonuses.
• Comprehensive health, dental, vision, and prescription coverage.
• Life insurance and optional supplemental plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Short‑ and long‑term disability coverage.
• Employee Assistance Program (EAP) for holistic wellness.
• Tuition reimbursement and professional development funds.
• Exclusive employee discounts on a variety of products and services.

How to Apply

Ready to join a team that values your bilingual skills and dedication to customer service? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.