[Remote] Bilingual Customer Success Manager (Spanish/English)

Note: The job is a remote job and is open to candidates in USA. Goodshuffle provides event professionals with a platform to streamline operations and grow their businesses. The Bilingual Customer Success Manager supports a portfolio of customers through onboarding, training, ongoing guidance, and proactive account management, helping drive adoption, retention, and growth in both Spanish and English.

Responsibilities

• Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
• Conduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and English
• Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
• Educate customers on new features, best practices, and time-saving workflows
• Serve as the primary point of contact for questions, feedback, and troubleshooting in the language your customer is most comfortable in
• Act as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teams
• Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
• Contribute to team processes and knowledge-sharing as we scale

Skills

• Professional fluency in Spanish and English is required
• Excellent written and verbal communication skills in both languages
• Strong organizational skills with attention to detail and follow-through
• A genuine desire to help others succeed and a proactive approach to problem-solving
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Uses AI to meaningfully reduce time on routine work, reviews and validates outputs before they go anywhere, and is developing a clear sense of where AI earns its keep versus where it doesn't
• Team-oriented, feedback-friendly, and eager to grow
• Experience working with small business customers or in the events industry
• Familiarity with tools like Claude, Intercom, HubSpot, FullStory, and Confluence

Benefits

• Remote considered for the right candidate
• Strong feedback culture with mentorship and growth opportunities
• A passionate, tight-knit team focused on innovation and impact

Company Overview