Remote Bilingual Customer Support Specialist (English & Spanish) – EU Timezone – Join brighthush’s Global iGaming Team

About brighthush

brighthush is a trailblazing force in the iGaming ecosystem, delivering white‑label casino, sportsbook, and B2B aggregation solutions to operators worldwide. With a catalog of over 30,000 games sourced from the most respected providers, brighthush empowers its partners to launch, scale, and innovate with confidence. Our platform is available in more than 35 languages, supports a vast array of sports events, and offers flexible payment options that cater to diverse player preferences. Built on a foundation of trust, compliance, and cutting‑edge technology, brighthush is the preferred partner for enterprises looking to transform their gaming operations and capture new markets.

Why brighthush?

At brighthush, we believe that the best products are built by the best people. Our culture is defined by curiosity, collaboration, and a relentless drive to deliver exceptional experiences—both for our clients and for our team members. As a remote‑first organization, we give you the freedom to work from anywhere while staying connected to a vibrant, global community of professionals who share a passion for innovation and customer success.

Role Overview

We are seeking a highly motivated, bilingual Customer Support Specialist fluent in English and Spanish to join our EU‑based support team. In this role, you will be the frontline advocate for our clients, ensuring that every interaction is handled with professionalism, empathy, and a deep understanding of our product suite. You will work closely with Product, Sales, and Marketing to surface insights, resolve technical issues, and contribute to continuous improvement initiatives.

Key Responsibilities

• Live Chat Excellence: Respond to real‑time customer inquiries via live chat, providing clear, concise, and accurate solutions.
• Customer Needs Analysis: Identify and understand customer pain points, guiding them through feature usage and best practices.
• Issue Escalation & Reporting: Log, track, and report product malfunctions or bugs to the engineering team, ensuring timely resolution.
• Follow‑Up & Closure: Conduct follow‑up conversations to confirm that technical and product issues have been fully resolved to the customer’s satisfaction.
• Feedback Loop: Collect and document customer feedback, translating insights into actionable recommendations for Product, Sales, and Marketing.
• Knowledge Base Contribution: Author and update help articles, FAQs, and troubleshooting guides to empower self‑service.
• Shift Flexibility: Operate across day, evening, and night shifts—including weekends—to support a global client base.

Essential Qualifications

• Fluency in English and Spanish (written and spoken) with a strong command of industry terminology.
• Minimum of 2 years of experience in a customer support or help‑desk environment, preferably within the technology or gaming sector.
• Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Proficiency with PC hardware and common software tools (Windows, macOS, Linux, MS Office, CRM systems).
• High attention to detail and a methodical approach to troubleshooting.
• Strong multitasking abilities, managing multiple tickets and conversations simultaneously.
• Team‑player mindset, collaborating effectively with cross‑functional teams.
• Adaptability to work flexible hours, including evenings, nights, and weekends.

Preferred Qualifications

• Experience in the sports betting or online gambling industry.
• Knowledge of iGaming regulations, compliance, and best practices.
• Previous exposure to SaaS or B2B product support.
• Experience with ticketing systems such as Zendesk, Freshdesk, or Jira Service Desk.
• Basic understanding of API integrations and technical documentation.

Core Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Collaboration: Ability to work seamlessly with Product, Engineering, Sales, and Marketing.
• Resilience: Maintain composure under pressure and handle sensitive situations with confidence.
• Continuous Learning: Eagerness to stay updated on product updates, industry trends, and customer needs.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As you grow in this role, you will have the chance to:

• Advance to a Senior Support Specialist or Team Lead position, overseeing a group of support agents.
• Transition into Product Management or Quality Assurance, leveraging your deep product knowledge.
• Participate in cross‑functional projects that shape the future of our platform.
• Attend industry conferences, webinars, and training sessions—many of which are covered by brighthush.
• Benefit from a mentorship program that pairs you with experienced leaders across the organization.

Work Environment & Culture

brighthush thrives on a culture of innovation, inclusivity, and agility. We celebrate diversity and encourage every team member to bring their authentic self to work. Our remote‑first model means you can work from anywhere, but we also host quarterly virtual town halls, monthly hackathons, and spontaneous “coffee chats” to keep the community alive.

Compensation & Perks

• Competitive Salary: Market‑aligned compensation with performance bonuses.
• Generous Time Off: 28 paid days off per year, plus seniority leave and flexible vacation policies.
• Health & Wellness: Comprehensive health insurance options and wellness stipends.
• Technology Allowance: Monthly stipend for home office equipment and high‑speed internet.
• Professional Development: Access to online courses, certifications, and conference sponsorships.
• Team Building: Annual virtual retreats and occasional in‑person meet‑ups in key locations.
• Equity & Growth: Opportunities to earn stock options as part of the long‑term incentive plan.

Hiring Process

Our streamlined hiring journey ensures a smooth experience for all candidates:

• Online Assessment – Demonstrate your problem‑solving and communication skills.
• Introductory Call – Meet the hiring manager and learn more about brighthush.
• Hiring Manager Round – Deep dive into your experience and role fit.
• Reference Check – We verify your professional background.
• Offer Letter – Receive a competitive offer and next steps.

Ready to Join brighthush?

If you are passionate about delivering world‑class customer support, thrive in a fast‑paced, global environment, and want to be part of a company that is redefining the iGaming landscape, we want to hear from you. Bring your bilingual expertise, your problem‑solving mindset, and your enthusiasm for technology, and help us create unforgettable experiences for players around the globe.

Apply now and become a key player in brighthush’s exciting journey of growth and innovation.