[Remote] Bilingual Healthcare Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. TP hires bilingual Healthcare Customer Service Representatives to serve as a primary point of contact for healthcare clients. The role manages customer communications and resolves inquiries, issues, and concerns using web-based tools and customer service channels.

Responsibilities

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Proven oral & written communication skills in both English and Spanish
• Ability to prioritize tasks and work well under pressure while remaining focused
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Customer service and/or sales experience
• College degree preferred

Benefits

• Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
• Mental health and well-being resources, including Employment Assistance Programs, health and personal time off (HPT), and leave programs, as eligible.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• A platform for career advancement and an environment where ambition and high performance can lead to long-term success.
• Remote work.

Company Overview