Remote Bilingual Spanish Customer Relations Specialist – Driving Automotive Loyalty, Service Excellence, and Connected Vehicle Support at brighthush – High‑Impact, Fully Remote Career Opportunity

Welcome to brighthush: The Future of Automotive Customer Experience

In a world where every mile is an opportunity to connect, brighthush is redefining how automotive brands engage with their most valuable asset: the driver. We fuse cutting‑edge technology, data‑driven insights, and a culture rooted in empathy to transform routine interactions into memorable moments of delight. Our platform empowers dealerships, service centers, and vehicle owners to experience a seamless ownership journey that feels personal, trustworthy, and forward‑thinking.

Why This Remote Opportunity Is a Game‑Changer

Electrification, autonomous driving, and connected services are reshaping the automotive landscape. In this dynamic environment, the role of a customer service representative is more critical than ever. As a Remote Bilingual Spanish Customer Relations Specialist, you will be the bridge between the vehicle, the dealership, and the driver, ensuring every question is answered, every concern is resolved, and every experience is unforgettable—all from the comfort of your own home.

• Work From Anywhere: Your office is wherever you choose—provided you have a reliable internet connection and a quiet workspace.
• Impactful Work: Every call you handle directly influences customer loyalty, brand perception, and dealership success.
• Growth‑Focused Culture: We invest in your professional development, offering mentorship, cross‑functional training, and clear career pathways.
• Diverse & Inclusive: brighthush is proud to be an Equal Opportunity Employer, welcoming talent from all backgrounds, including veterans and individuals with disabilities.

Key Responsibilities – What You’ll Do Every Day

• Customer Interaction: Engage with Spanish‑speaking customers via phone, chat, or email, listening attentively to their concerns and providing timely, professional assistance.
• Customer Advocacy: Own the customer journey from start to finish, ensuring that every issue is understood, tracked, and resolved to the highest satisfaction.
• Dealership Partnership: Collaborate closely with dealership teams to coordinate service appointments, warranty claims, and recall notifications.
• Problem Resolution: Research and analyze complex vehicle and service inquiries, leveraging internal knowledge bases, diagnostic tools, and external resources.
• Recall & Support Program Guidance: Educate customers and dealers on recall status, repair schedules, and available support programs, ensuring clarity and compliance.
• Warranty & Service Support: Explain warranty coverage, dealership processes, and repair options, helping customers make informed decisions.
• Connected Services Assistance: Assist with the enrollment, troubleshooting, and optimization of in‑vehicle connectivity, infotainment, and navigation systems.
• Technical Assistance: Provide hands‑on guidance for phone pairing, multimedia, and other connected vehicle features.
• Research & Investigation: Utilize multiple software platforms, online resources, and reference materials to uncover accurate solutions for unique or complex issues.
• Multi‑Tasking Excellence: Seamlessly navigate between call queues, CRM systems, and knowledge bases while maintaining active listening and documentation accuracy.
• Escalation Management: Identify when a case requires higher‑level support, follow established escalation protocols, and maintain ownership of the customer experience.
• Clear Communication: Translate technical jargon into simple, actionable steps tailored to each customer’s level of understanding.
• Emotional Intelligence: Demonstrate empathy, patience, and professionalism, especially when dealing with frustrated or confused customers.
• Continuous Improvement: Proactively suggest process enhancements, share best practices, and contribute to a culture of learning.
• Attendance & Reliability: Maintain punctuality, adhere to scheduled shifts, and uphold the high standards of service that brighthush is known for.

Essential Qualifications – What We’re Looking For

• Fluency in Spanish (both written and spoken) with a strong command of English.
• Minimum of 1–2 years of customer service experience, preferably in automotive, technology, or a high‑volume contact center.
• Proficiency with CRM systems, knowledge bases, and multi‑screen workflows.
• Strong analytical skills and the ability to research solutions independently.
• Excellent written and verbal communication skills, with a focus on clarity and empathy.
• Detail‑oriented, organized, and capable of managing multiple priorities simultaneously.
• Resilience under high‑volume conditions and the ability to remain calm during challenging interactions.
• Self‑motivated, accountable, and eager to contribute to a collaborative team environment.
• Reliable internet connection, a quiet workspace, and a dedicated phone line.

Preferred Qualifications – Bonus Points

• Experience with automotive service or dealership operations.
• Knowledge of vehicle recalls, warranty processes, or connected‑vehicle technologies.
• Previous remote or virtual customer service experience.
• Familiarity with call‑center metrics such as CSAT, NPS, and average handle time.
• Experience in a bilingual or multicultural environment.

Skills & Competencies for Success

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Problem‑Solving: Approach each issue with curiosity, analytical rigor, and a solution‑oriented attitude.
• Technical Aptitude: Comfortable learning new software, troubleshooting connectivity, and explaining tech concepts.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a fast‑paced environment.
• Team Collaboration: Work effectively with teammates, managers, and dealership partners to achieve shared goals.
• Adaptability: Thrive in a dynamic setting where processes, tools, and customer expectations evolve.
• Data‑Driven Decision Making: Use metrics and feedback to refine performance and improve service quality.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow beyond their current role. As a Customer Relations Specialist, you’ll have access to:

• Structured Career Pathways: Progress from Customer Service Representative to Team Lead, Manager, or specialized roles in automotive technology support.
• Professional Development: Free access to online courses, certifications, and workshops covering automotive trends, customer experience best practices, and leadership skills.
• Mentorship Programs: Pairing with experienced leaders who provide guidance, feedback, and career advice.
• Cross‑Functional Projects: Opportunities to collaborate with product, engineering, and marketing teams on initiatives that shape the future of automotive customer service.
• Performance‑Based Incentives: Earn bonuses and recognition for exceeding service metrics and customer satisfaction targets.

Work Environment & Company Culture at brighthush

Our culture is built on four pillars: Empathy, Accountability, Continuous Learning, and Innovation. You’ll find a supportive remote environment where:

• Team members celebrate successes together, both virtually and in occasional in‑person gatherings.
• Open communication channels encourage feedback, idea sharing, and transparent decision‑making.
• We prioritize work‑life balance, offering flexible scheduling and generous paid time off.
• Our remote infrastructure is designed for reliability, with 24/7 IT support and top‑tier security protocols.

Compensation, Perks, and Benefits

• Competitive Pay: Starting at $16 per hour, with a $1 bilingual Spanish premium and opportunities for performance‑based incentives.
• Health & Wellness: Comprehensive medical, dental, and vision plans available to employees and their families.
• Paid Training: Full onboarding and ongoing training to ensure you’re equipped for success.
• Referral Program: Earn ongoing bonuses for referring qualified candidates who join brighthush.
• Professional Growth: Access to tuition reimbursement, leadership development programs, and industry conferences.
• Technology Stipend: Receive a stipend to set up your home office with the necessary equipment.
• Wellness Resources: Mental health support, mindfulness sessions, and wellness challenges.
• Inclusive Culture: We celebrate diversity and foster an environment where every voice is heard.

How to Apply – Join the brighthush Team Today

Ready to make a tangible difference in the automotive customer journey? We’re excited to hear from passionate, bilingual professionals who thrive in a fast‑moving, customer‑centric environment. Click the link below to submit your application and start your journey with brighthush.