Remote Position
REMOTE | Bilingual Spanish Customer Service Representative ( TX, SC, NC, FL, GA, VA, PA, MI ONLY)
🌍 Remote · United States
💼 Full-time
About the position At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.
Responsibilities
- Provide critical support connecting people to emergency shelter and resources from the comfort of your home.
Requirements
- Fluent Bilingual Spanish/ English speakers (spoken and written)
- Call center or customer service experience
- Tech-savvy with ability to navigate multiple systems
- Reliable: 100% attendance required for orientation and training, no exceptions
- Open availability required (including weekends)
- Windows 11 based PC (no MACs or Chrome Book)
- Dual monitors
- Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
- At least 16 GB of memory (RAM) with 12 GB usable
- CPU utilization should be 50% or less
- Computer must have a Ethernet (RJ-45) port.
- Wired internet connection required – Wi-Fi is not allowed; computer must be connected to router using an Ethernet cable for a stable signal.
- Internet Speed: Download speed: 20 Mbps or higher (for receiving data).
- Internet Speed: Upload speed: 10 Mbps or higher (for sending data).
- Internet Speed: Ping: 20 MS or less (for a fast, responsive connection).
- Must have open availability
- 24/7 availability
Nice-to-haves
- Remote work experience is a plus
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