REMOTE Bilingual SPANISH Reservation Agent - Start on 11/9! (#MBC)

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• MUST BE FULLY BILINGUAL (ENGLISH & SPANISH) Speak/Read **

• This is a fully Remote Position, however MUST reside in Dade, Broward or Palm Beach County* Pay Rate: $16.19/hr plus performace pay Start Date: 11/9/26 Paid Training If you are passionate about helping people, have open shift availability, are FULLY BILINGUAL (English & Spanish) this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications:

• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Dependable and consistent, history of good attendance
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• BILINGUAL (English & Spanish) is a MUST (Fully fluent; Speak/Read)

Responsibilities:

• Communicate with customers in a proactive and professional manner.
• Assist Broward County Transit TOPS Customers schedule transportation services in an empathetic and patient manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.

Details:

• Start Date: Monday 11/9/26
• PAID Training Schedule: Monday through Friday 9am-5pm EST for 3 weeks
• Shifts available: 5 days a week (1 Weekend day & 1 Weekday off):
• 8:00am - 5:00pm OR 12:00pm - 9:00pm
• Pay: $16.19/hr plus performance pay
• Must be FULLY Bilingual (English & Spanish)

Salary & Benefits: The compensation package for this position starts at $16.19/hr plus performance pay if you qualify, as well as a comprehensive benefits package of medical, dental, vision, disability, life insurance, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus program (Make $$$ for referring your friends to join our team!). Job Type: Full-time Pay: $16.19 - $17.19 per hour Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Application Question(s):

• Do you live in Dade, Broward or Palm Beach County?

Education:

• High school or equivalent (Required)

Experience:

• Remote Customer Service: 1 year (Required)
• Call center: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote Apply To This Job