Remote Bilingual Technical Customer Support Specialist – French & English – Smart Appliance & IoT Solutions – Join brighthush’s Innovative Kitchen Tech Team

About brighthush

brighthush is a trailblazer in the smart kitchen industry, redefining how people cook, connect, and enjoy food. With a portfolio of cutting‑edge appliances that blend sleek design, intuitive software, and robust connectivity, we empower kitchens worldwide to be smarter, safer, and more sustainable. Our mission is simple: make cooking effortless and enjoyable for everyone, everywhere.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that values innovation, collaboration, and customer obsession. We believe that the best ideas come from diverse voices and that every team member has the autonomy to make a real impact. Whether you’re troubleshooting a Wi‑Fi hiccup or helping a customer recover a lost recipe, your work directly shapes the experience of millions of users.

What You’ll Be Doing Every Day

As a Remote Bilingual Technical Customer Support Specialist, you’ll be the first line of defense for our global customer base. Your daily responsibilities will include:

• Multichannel Support: Deliver exceptional assistance in French and English across phone, email, live chat, and social media platforms.
• Connectivity Troubleshooting: Diagnose and resolve Wi‑Fi, Bluetooth, and app pairing issues, ensuring customers can get back to cooking quickly.
• Order & Inventory Management: Retrieve order details, check inventory levels, and coordinate the shipment of replacement parts to the correct appliance models.
• Warranty & Returns Handling: Process warranty claims, returns, recalls, and terms of sale with precision and empathy.
• Documentation & Follow‑Up: Maintain meticulous records of every interaction, own follow‑up actions, and ensure timely resolution.
• Product Feedback Loop: Capture and relay customer insights to our Software, Hardware, and Product Development teams to drive continuous improvement.

Essential Qualifications

• Fluency in both spoken and written French and English – a non‑negotiable requirement.
• Minimum of 2 years of customer support experience, preferably in a technical or IoT environment.
• Strong troubleshooting skills with a focus on connectivity (Wi‑Fi, Bluetooth, network protocols).
• Proficiency in using CRM or ticketing systems (e.g., brighthush, brighthush).
• Solid understanding of brighthush operating systems, basic networking concepts, PC hardware, and brighthush suite.
• Exceptional attention to detail – model numbers, part numbers, and serial identifiers must be handled flawlessly.
• Excellent interpersonal skills, maintaining a friendly, upbeat tone even under pressure.
• Ability to manage a high‑volume queue while delivering personalized support to each customer.

Preferred Qualifications

• Experience with IoT devices and smart home ecosystems.
• Knowledge of RESTful APIs or basic JSON for troubleshooting app connectivity.
• Prior exposure to brighthush or similar advanced CRM platforms.
• Background in technical writing or documentation.
• Experience in a bilingual support role within a consumer electronics company.

Skills & Competencies

• Technical Acumen: Comfortable navigating device firmware, app logs, and network diagnostics.
• Problem‑Solving: Ability to think critically and propose effective solutions under tight deadlines.
• Communication: Clear, concise, and empathetic communication in both French and English.
• Time Management: Prioritize tasks, manage multiple tickets, and meet SLA targets.
• Collaboration: Work seamlessly with cross‑functional teams – engineering, product, and marketing.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new product features.

Career Growth & Learning Opportunities

At brighthush, we champion internal mobility. Your journey could evolve from a support specialist to a technical account manager, product evangelist, or even a role in engineering or product management. We invest in continuous learning through:

• On‑the‑job training with senior engineers and product leads.
• Access to online courses, certifications, and industry conferences.
• Regular knowledge‑sharing sessions and hackathons.
• Mentorship programs that pair you with experienced leaders.

Work Environment & Culture

Our culture is built on transparency, respect, and a shared passion for innovation. We offer:

• Remote work from the start, with a transition to a hybrid model after 12 months.
• No micromanagement – you’ll have the autonomy to make judgment calls and own your work.
• A supportive manager who coaches you for growth and provides constructive feedback.
• Opportunity to test and experience our smart kitchen products in your own home.
• A collaborative team that celebrates wins, learns from failures, and continuously pushes the envelope.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with market rates for bilingual technical support roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance.
• 401(k) matching program.
• Generous paid time off and flexible holiday scheduling.
• Employee discount on all brighthush products.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to bring your bilingual technical support expertise to a company that’s reshaping kitchens worldwide? Click the link below to submit your application and join the brighthush family.