[Remote] Billing Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Family Allergy & Asthma is hiring a Billing Customer Service Representative to handle patient and insurance billing inquiries, resolve billing issues, and support payment processing. The role also assists with claims, document routing, reminders, cross-training, and billing projects.

Responsibilities

• Receive incoming phone calls from patients'/insurance carriers with EOB, patient responsibility, insurance processing/payment questions
• Provide excellent customer service by listening to patient’s concerns, reviewing their bill and/or EOB, educating the patient on their responsibility, researching, and working with billing team to reprocess claims as needed
• Resolve patient returned correspondence due to address updates
• Resolve issues without transferring calls to others
• Patient calls and ability to accept and process payments on account
• Assist in filing secondary paper claims with the ability to access insurance explanation of benefits, as needed
• Daily routing of incoming faxes and documents to specific billing staff
• Daily assistance in working reminders for the billing department
• Cross training throughout the billing department as needed
• Assisting the billing department as requested in various billing projects as requested by management

Skills

• Ability to fluently speak and read English
• Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
• Ability to communicate effectively, verbally and written, with all levels of staff and patients
• High School Diploma or equivalent
• Proficiency in MS Office (Excel, Word, Outlook, TEAMS) & Adobe (edits, printing, saving, routing)
• 2+ years of experience in medical billing
• Understanding of deductibles, copays, coinsurance, etc
• Knowledge of insurance carrier guidelines, deductibles, copays and coinsurance
• Knowledge of medical terminology and coding (ICD-10 and CPT)
• Bilingual - Spanish high preferred

Benefits

• Flexibility to work fully onsite, hybrid, or remotely; candidate must reside in Kentucky (Louisville and/or surrounding area).

Company Overview