Remote Billing & Revenue Cycle Customer Service Representative – Patient & Attorney Support Specialist – Champion Patient Satisfaction & Revenue Integrity for brighthush’s Nationwide ASC Network

About brighthush

brighthush stands at the forefront of the ambulatory surgery center (ASC) landscape, blending cutting‑edge technology with a patient‑first philosophy. Since 1992, we have expanded from a single center to a robust network of over 250 high‑performance surgery facilities across the United States. Our commitment to operational excellence, clinical quality, and financial transparency has earned us recognition from hospitals, physicians, insurers, and industry regulators alike.

As a fully remote‑first organization, brighthush empowers its workforce to thrive from anywhere in the country. We foster a culture of flexibility, collaboration, and continuous learning, ensuring that every team member can deliver exceptional service while maintaining a healthy work‑life balance.

Why brighthush is the Right Choice for Your Career

• Impactful Work: You will be the primary liaison for patients, attorneys, and insurance partners, directly influencing satisfaction scores and revenue integrity.
• Remote Flexibility: Work from home or any U.S. location with a fully supported home‑office setup and a schedule that respects your personal commitments.
• Career Growth: Structured training, mentorship, and clear advancement pathways within the revenue cycle and beyond.
• Competitive Compensation & Benefits: Comprehensive health, dental, vision, life, disability coverage, generous 401(k) match, paid time off, family leave, and more.
• Inclusive Culture: A diverse, collaborative environment that encourages innovation, open communication, and shared success.

Key Responsibilities

As a Remote Billing & Revenue Cycle Customer Service Representative, you will serve as the frontline advocate for patients, attorneys, and insurance partners. Your daily responsibilities will include:

• Handling inbound calls, emails, and chat inquiries from patients, attorneys, insurance carriers, and internal stakeholders to resolve billing questions, disputes, and payment issues.
• Communicating complex revenue cycle processes and outcomes in a clear, empathetic, and professional manner.
• Applying knowledge of payer policies, state regulations, and internal guidelines to provide accurate, compliant responses.
• Documenting all interactions accurately in our CRM system, ensuring data integrity and audit readiness.
• Escalating unresolved issues to the appropriate departments (Billing, Collections, Compliance) while maintaining a high level of customer satisfaction.
• Collaborating with cross‑functional teams—Finance, Operations, IT—to streamline processes and improve the overall billing experience.
• Participating in continuous improvement initiatives, providing feedback on workflow efficiencies, and contributing to the development of best‑practice playbooks.
• Adhering to all company policies, procedures, and regulatory requirements, including HIPAA, state billing laws, and payer contracts.
• Completing additional duties as assigned by your supervisor to support team goals and organizational priorities.

Essential Qualifications

• High School Diploma or GED.
• Minimum of 1 year of experience in healthcare billing, revenue cycle management, or a call‑center environment.
• Strong understanding of medical insurance terminology, payer contracts, and reimbursement processes.
• Proficiency with customer service software (e.g., brighthush CRM) and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Demonstrated ability to manage multiple priorities, meet production targets, and maintain high quality standards.
• Self‑motivated, flexible, and comfortable learning new systems and processes quickly.
• Team‑oriented mindset, with a pleasant demeanor and a genuine commitment to customer satisfaction.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Health Administration, Business, or a related field.
• Experience working with electronic health record (EHR) systems and billing software such as brighthush Billing Suite.
• Knowledge of state‑specific billing regulations and payer mix (Medicare, Medicaid, commercial plans).
• Previous exposure to legal or attorney‑related billing inquiries.
• Certification in Revenue Cycle Management (e.g., Certified Revenue Cycle Professional – CRCP).

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to put the patient and partner first, turning challenging situations into positive outcomes.
• Analytical Thinking: Strong problem‑solving skills, with the capacity to dissect complex billing scenarios and identify root causes.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure compliance and audit readiness.
• Adaptability: Comfortable navigating changing policies, payer requirements, and technology updates.
• Collaboration: Effective teamwork across departments, fostering a culture of shared success.
• Time Management: Prioritizing tasks, meeting deadlines, and maintaining productivity in a fast‑paced environment.
• Technical Proficiency: Quick learner of new software and tools, with a solid foundation in digital communication platforms.

Career Growth & Learning Opportunities

At brighthush, professional development is a cornerstone of our culture. As a Billing Representative, you will gain access to:

• Structured onboarding and ongoing training modules covering revenue cycle fundamentals, payer policies, and regulatory compliance.
• Mentorship programs pairing you with seasoned revenue cycle leaders who can guide your career trajectory.
• Cross‑training opportunities in related areas such as Collections, Compliance, or Operations, enabling you to broaden your skill set.
• Internal promotion pathways that reward performance, initiative, and a passion for continuous improvement.
• Access to industry conferences, webinars, and certifications at no cost to you, ensuring you stay ahead of evolving healthcare trends.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, respect, and innovation. Our remote workforce enjoys:

• Regular virtual town halls and team‑building events that keep everyone connected and engaged.
• A collaborative platform that encourages idea sharing and cross‑departmental problem solving.
• Recognition programs that celebrate individual and team achievements, from “Employee of the Month” to quarterly awards.
• Open communication channels with leadership, ensuring your voice is heard and your feedback shapes the future of brighthush.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote billing roles.
• Performance‑based bonuses tied to call quality, resolution rates, and customer satisfaction metrics.
• Comprehensive health benefits: Medical, Dental, Vision, Life, and Disability insurance.
• Flexible Spending Accounts (FSA) for Healthcare, Dependent Care, Transportation, and Parking.
• Health Savings Account (HSA) options for eligible employees.
• 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off (PTO) that accrues each pay period, with a minimum of 20 days and up to 25 days per calendar year, depending on tenure.
• Paid family leave and 9 observed holidays.
• Professional development stipend and access to industry certifications.

How to Apply

If you are a dedicated, customer‑focused professional ready to make a tangible impact in the healthcare revenue cycle, we invite you to apply today. Join brighthush and become part of a team that values innovation, integrity, and the well‑being of both patients and employees.

Ready to take the next step? and start your journey with brighthush.