[Remote] BPO Sales Director

Note: The job is a remote job and is open to candidates in USA. Confie is hiring a BPO Sales Director to win new clients for its nearshore contact center and back-office services. The role builds a self-sourced sales pipeline, manages complex sales from prospecting through contract execution, and hands won accounts to Operations and Client Services for launch.

Responsibilities

• Identify, prospect, and close new clients for Confie BPO's nearshore inbound and outbound voice and back-office services, including sales qualification, customer service, policy servicing, billing, first notice of loss (FNOL), TPA claims adjudication, and P&C back-office support
• Build and maintain a self-sourced pipeline of qualified opportunities through personal network, LinkedIn, referrals, cold outreach, and industry events, with primary focus on P&C and Health insurance organizations
• Partner with the B2B marketing lead to plan and execute targeted campaigns, account-based outreach, content, and event strategy; follow up quickly on marketing-generated leads and provide feedback on lead quality
• Represent Confie BPO at industry conferences, trade shows, and association events: book meetings in advance, work the floor, and convert event contacts into active opportunities
• Run full-cycle complex sales from first contact through close, including discovery, solution design with Operations, proposals and RFP responses, pricing, negotiation, and contract execution
• Engage and multi-thread across buying committees, including heads of customer service, claims, operations, and outsourcing, procurement, and C-suite decision makers such as the COO
• Host prospect visits to Confie BPO's delivery centers in Mexico to showcase facilities, talent, and operational quality
• Achieve or exceed assigned new-revenue quota and activity targets
• Maintain accurate pipeline, activity, and forecast data in HubSpot; forecast reliably and report progress to the SVP, Business Development
• Hand off closed deals to Operations and Client Services with a complete transition of scope, commitments, and client expectations, staying engaged as needed through launch
• Develop deep knowledge of Confie BPO's service offerings, nearshore delivery advantages, and competitive landscape, and clearly articulate the value proposition against onshore, offshore, and other nearshore providers
• Stay current on P&C and Health insurance industry trends, regulatory considerations, and buyer priorities to identify where outsourcing creates value
• Collaborate with Legal, Finance, and Operations to structure profitable agreements that comply with company policies
• Share market and prospect insights with leadership and marketing to sharpen positioning, pricing, and target account lists

Skills

• 5+ years of B2B new-business sales experience with a proven record of meeting or exceeding quota; demonstrated results will be weighed more heavily than years of experience
• Track record of self-sourcing and closing complex, multi-stakeholder deals of $500K or more
• True hunter mentality: comfortable with cold outreach and building pipeline from scratch, without relying on inbound leads or inherited accounts
• Established professional network and active LinkedIn presence, ideally among insurance, financial services, or other regulated-industry decision makers
• Experience selling to operations leaders and C-suite executives
• Strong presentation, proposal-writing, and negotiation skills
• Self-directed, organized, and effective working remotely
• Proficient in CRM systems (HubSpot preferred) and sales prospecting tools
• Experience selling BPO, contact center, outsourcing, claims, or similar
• Existing relationships with P&C carriers, MGAs, agencies, health plans, or TPAs
• Familiarity with insurance operations such as policy servicing, billing, FNOL, claims, customer service and back-office support
• Experience selling nearshore or offshore delivery solutions
• Training in a strategic selling methodology (e.g., Miller Heiman, Target Account Selling, Challenger, MEDDIC)
• Experience with RFPs, procurement teams, and outsourcing advisors
• Bachelor's degree or equivalent experience
• English/Spanish bilingual fluency

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward your contributions
• Paid time off
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company-matched contributions
• Education Advancement for employees and qualified dependents via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost
• Optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and pet insurance
• Uncapped commission tied to the revenue success of the clients the Director brings in

Company Overview