[Remote] Broadband Network Engineer

Note: The job is a remote job and is open to candidates in USA. IQ Fiber is a 100% fiber-optic internet provider focused on delivering fast, reliable, and simply priced broadband service. The Broadband Network Engineer assists with designing, configuring, monitoring, troubleshooting, and expanding core, access, FTTP, Wi-Fi, server, and network operations infrastructure while providing advanced technical support and participating in an on-call rotation.

Responsibilities

• Participate in the design, configuration, enhancement, and troubleshooting of IQ Fiber’s core and access networks
• Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network
• Appropriately escalate critical network conditions to Technical Operations and Outside Plant (OSP) staff
• Configure, manage, and optimize network monitoring and alerting systems
• Make recommendations for improving the performance and operation of the IQ Fiber network based on the analysis of data
• Create and administer detailed, technical MOPs (Methods of Procedure) to facilitate maintenance and upgrades of network equipment
• Deploy and support public Wi-Fi network services
• Assist in administering and maintaining Linux and Windows servers and applications
• Provide tier 3 technical support as part of the IQ Fiber Network Operations Center (NOC)
• Act as a resource for tier 2 technicians in providing technical support for residential and business broadband services
• Support IQ Fiber’s NOC supervisor in optimizing the performance of the NOC
• Assist in diagnosing and troubleshooting advance networking and Wi-Fi issues
• Participate in an on-call rotation with a small team of Network Engineers
• Perform other duties as assigned

Skills

• Proven experience in a network engineer role
• 2+ years' experience with Juniper MX and QFX product lines
• Experience deploying and managing a Service Provider network
• Experience with Nokia 7750 routers and related SR OS configurations
• Experience working with fiber optics, GPON, XGS-PON
• Experience working with BGP, MPLS, DHCP, VLANs, Static and Dynamic Routing Protocols, VPNs, VRRP, ERPS
• Ability to utilize considerable independent judgement, discretion, and initiative in carrying out day-to-day responsibilities
• Basic knowledge or telecommunications systems and operations
• Ability to read, analyze, and interpret technical requirements, methods of procedures, and product data sheets
• Ability to use inductive reasoning techniques to effectively troubleshoot system problems
• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds
• Strong learning orientation. Ability to leverage all resources and be creative in self-learning to continue adapting to changing issues and trends
• A desire and ability to understand the diverse needs of internal and external customers and to create experiences and deliver services that exceed their expectations
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork
• Experience working with and configuring a variety of network and server hardware
• Applicants must be authorized to work for any employer in the U.S
• We are unable to sponsor or take over sponsorship of an employment visa at this time
• JNCIS-SP, JNCIP-SP, or Nokia SRC certification a plus
• Minimum 3 years' experience in telecommunications or networking preferred, or equivalent combination of education and experience
• Linux administration skills a plus
• Other networking-related credentials a plus (i.e. CCIE, CCNP, Network+)

Benefits

• Remote work arrangement
• Full-time employment
• Participation in an after-hours on-call support program

Company Overview