[Remote] Carbon Consultant, Client Success

Note: The job is a remote job and is open to candidates in USA. RyeStrategy helps organizations advance sustainability through carbon accounting, emissions reduction, reporting, and supplier engagement. The Carbon Consultant manages client relationships and guides clients through greenhouse gas accounting, emissions data collection, calculations, and sustainability deliverables.

Responsibilities

• Serve as the day-to-day contact for 70-90 active clients by 1-year
• Lead regular client calls, respond promptly, manage expectations, and escalate challenges when needed
• Anticipate client questions and send proactive updates so clients always know where things stand
• Build lasting relationships that drive renewals and retention, working with the Client Success team
• Bring client feedback and insights to internal discussions about services, methodologies, and tools
• Guide clients through data requests and ensure Scope 1, 2, and 3 emissions data is collected, cleaned, and organized on time
• Support accurate and well-documented emissions calculations, methodologies, and assumptions in alignment with the GHG Protocol
• Help prepare client deliverables, such as reduction recommendations, reports, and presentations, that are clear, professional and actionable
• Track project progress and time allocation in HubSpot, ensuring visibility for leadership, finance and other team contributors

Skills

• 2+ years in a client-facing role as a primary point of contact, such as consulting, account management, client success, public accounting/tax, or agency work
• A track record and desire to go above and beyond for clients
• A real passion for sustainability, shown through coursework, certifications, volunteering, side projects or previous roles
• Comfort with a seasonal workload, including longer hours and heavy client contact/deliverables during peak reporting periods
• Strong organization and project management skills, with the ability to juggle multiple clients and deadlines without dropping details
• Foundational understanding of sustainability concepts, with a willingness to deepen carbon emissions knowledge quickly
• Energized by client interaction. You'd rather be on a call solving a client's problem than working alone on a spreadsheet all day
• A natural relationship builder. Warm, professional, and confident representing yourself and RyeStrategy with clients and partners
• Resilient under pressure. You keep your energy, quality, and composure through busy periods
• Passionate about sustainability and motivated to drive meaningful environmental change within the corporate sector
• Highly organized , skilled at managing your time, deliverables, and competing client deadlines, with a strong focus on accuracy and accountability
• Comfortable self-managing, including tracking project progress and hours while balancing multiple priorities
• An excellent communicator, with strong skills in written, verbal, and visual formats
• Curious and quick to learn, open to leveraging AI in ways that optimize your work, thrive in a fast-paced and sometimes ambiguous environment
• Must be based in the United States
• Full professional proficiency or native/bilingual proficiency in English
• Understanding of GHG accounting concepts (Scopes 1, 2, and 3) and hands-on experience developing GHG inventories under the GHG Protocol
• Bachelor's degree in environmental sciences, business, sustainability, or a related field
• Experience working with complex or global organizations across multiple industries
• Familiarity with life cycle assessments (LCAs) and/or product carbon footprinting
• Knowledge of ESG reporting standards (e.g., GRI, SASB)
• Experience with carbon accounting software or CRM tools like Hubspot
• Flexibility to meet with clients across various timezones
• Entrepreneurial in spirit , excited about startups and eager to play a pivotal role in a growing organization

Benefits

• Summer Fridays (July-August) for Client Service team members
• Small tokens of appreciation
• Additional commissions for securing client renewals and driving retention success
• Remote-first, with occasional in-person meetings or team activities
• Company-provided laptop and essential software/tools
• Monthly stipend to assist with personal wellness or home office expenses
• Opportunities to grow as the company expands

Company Overview