[Remote] Case Administrator (Legal Services/Administrative Support)

Note: The job is a remote job and is open to candidates in USA. The American Arbitration Association (AAA) is hiring a Case Administrator to manage arbitration and mediation cases across a wide range of industries. The role handles case administration, communications with parties, attorneys, and neutrals, and accurate scheduling, documentation, and billing.

Responsibilities

• Manage arbitration and mediation cases across a wide range of industries
• Handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes

Skills

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

Benefits

• Quarterly performance-based incentives
• Remote work arrangement
• Medical coverage
• Dental coverage
• Orthodontia coverage
• Vision coverage
• Student loan repayment program
• 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off
• Comprehensive professional development programs
• Meaningful recognition

Company Overview