[Remote] Client Account Manager

Note: The job is a remote job and is open to candidates in USA. Legends Legal Marketing is a web development and digital marketing company serving solo and small law firms. The Client Account Manager will act as the primary strategic partner for a portfolio of law firm clients, interpreting marketing data, developing growth strategies, leading client meetings, and coordinating internal marketing teams.

Responsibilities

• Building strong, trusted relationships with clients and becoming their go-to marketing partner
• Leading regular client strategy meetings via Zoom, including preparing for meetings, reviewing performance, discussing priorities, and identifying next steps
• Learning each client’s business inside and out, including their practice areas, ideal clients, geographic markets, growth goals, intake process, competitive landscape, and priorities
• Reviewing and interpreting marketing data across SEO, website traffic, Google Search Console, paid advertising, lead tracking, call tracking, and other marketing channels
• Turning data into strategy. We are not looking for someone who simply reads numbers from a report. You should be able to identify trends, opportunities, problems, and actionable next steps based on what the data is telling us
• Helping clients understand their marketing performance by translating complicated data into clear, conversational explanations
• Developing ongoing marketing strategies based on client goals, lead quality, performance data, market trends, and opportunities identified by our team
• Writing client-facing marketing content when needed, including blogs, social media captions, website copy, email content, and other digital marketing materials
• Editing and reviewing content before it reaches the client or goes live
• Reviewing content for grammar, spelling, tone, clarity, formatting, factual consistency, brand voice, calls to action, links, and overall quality
• Maintaining each client’s brand voice and making sure content feels specific to that attorney and law firm rather than generic or interchangeable
• Working closely with our SEO, content, paid search, design, and development teams to ensure client strategies are implemented effectively
• Managing client expectations, questions, requests, approvals, and priorities while maintaining clear and proactive communication
• Keeping projects moving forward by identifying roadblocks, following up when needed, coordinating internal resources, and making sure nothing falls through the cracks
• Reviewing monthly reporting and performance updates before they are presented to clients and identifying the most important insights to discuss
• Identifying opportunities for growth, whether that means expanding into a new geographic market, strengthening a practice area, improving conversion rates, testing a new advertising strategy, or changing direction based on results
• Thinking proactively. We want our Account Managers bringing ideas to clients rather than waiting for clients to tell us what they need

Skills

• We are looking for someone with at least 5 years of experience in a client-facing Account Management, Digital Marketing, or Marketing Strategy role , preferably within a digital marketing agency
• Experience working with law firms or other professional service businesses is a major plus
• Strong writing, editing, and content strategy skills are required for this position
• You must be comfortable writing a well-researched blog, creating engaging social media copy, editing and improving content written by others, and developing marketing strategies based on a client's goals, audience, performance data, and opportunities for growth
• You should be able to look at the full picture of a client's marketing, understand what the data is telling you, identify opportunities, and turn those insights into an actionable strategy
• You should also be comfortable working remotely, managing multiple client relationships, leading client meetings, interpreting marketing data, reviewing and quality-checking content, developing recommendations, and working independently
• You are a relationship builder
• You are strategic
• You are comfortable with data
• You can tell the story behind the numbers
• You are a strong writer and editor
• You have an exceptional eye for detail
• You understand that good marketing content has a purpose
• You are comfortable editing for both quality and strategy , including readability, organization, SEO intent, internal linking opportunities, calls to action, brand consistency, and factual accuracy
• You are a problem-solver
• You are proactive
• You are organized
• You are confident communicating with business owners and attorneys and are comfortable leading conversations, presenting recommendations, and occasionally having difficult conversations
• You are adaptable
• You are collaborative
• You are self-motivated and comfortable working independently in a fully remote environment
• Experience working with law firms or other professional service businesses is a major plus

Benefits

• Full-time position that can be done from anywhere in the world
• Fully remote work environment
• Small, totally-remote team working from all over the globe
• Time zone of your choice while keeping U.S. hours

Company Overview