[Remote] Client Services Operations Support Representative I (Remote)

Note: The job is a remote job and is open to candidates in USA. Machinify is a healthcare intelligence company delivering AI-powered solutions across the healthcare payment continuum. The Client Services Operations Support Representative I provides clerical support and efficiently processes high-volume transactions for healthcare eligibility and recovery services, including correspondence, payment posting, data entry, and communications with insurance carriers and healthcare providers.

Responsibilities

• Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment
• Process incoming correspondence, including posting payments (checks, EFT and debit/credit card)
• Some phone work is required contacting insurance carriers and healthcare providers to gather payment information
• Data entry into various applications/systems as may be required for applicable workflows
• Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards
• Achieve or exceed quality and productivity expectations and other assigned goals/objectives
• Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments
• Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations
• Complete other tasks and duties as assigned to meet business needs

Skills

• Some experience working in a customer service or clerical job is required
• High school diploma or equivalent is required and proof of such will be sought prior to hire
• Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
• Basic use of general office equipment and easily adapts to new office equipment and tools
• Basic problem-solving skills and good communication, both written and oral, skills
• Ability to quickly learn internal and client applications easily
• Fast and accurate typing and 10-key skills
• Basic math skills to calculate numbers and percentages
• Demonstrated timely follow-up skills, ability to multi-task and prioritize workload
• Very detailed oriented and highly organized
• Ability to prioritize daily workloads and meet daily deadlines
• Able to work efficiently independently and collaboratively promoting a positive team environment
• Strong customer service skills
• Must be responsible, dependable, and reliable
• One (1) year or more of related office clerical support experience is preferred

Benefits

• Work from anywhere in the US! Machinify is digital-first.
• Top Medical/Dental/Vision offerings
• FSA/HSA
• Tuition reimbursement
• 401(k) with company match
• Additional health and wellness benefits and perks
• Flexible and trusting environment where you’ll feel empowered to do your best work

Company Overview

Company H1B Sponsorship