[Remote] Client Services Representative & Sales Development

Note: The job is a remote job and is open to candidates in USA. TÜV SÜD is a technology-focused company that tests, audits, inspects, and advises to support safety and professional excellence. The Client Services Representative & Sales Development role manages customer inquiries, qualifies and routes sales leads, supports client relationships, and maintains CRM and sales activity information in coordination with Sales, Marketing, and internal teams.

Responsibilities

• Evaluate and qualify inbound leads based on customer needs, level of interest, budget, and alignment with TÜV SÜD products and services
• Engage prospects through phone, email, web chat, LinkedIn, and other communication channels, and route qualified opportunities to the appropriate sales representative for timely follow-up
• Coordinate communication between prospects, customers, and Sales to support smooth handoffs and progression throughout the sales process
• Collaborate with Sales and Marketing teams on lead generation, conversion activities, customer feedback, and improvements to the overall customer journey
• Serve as a liaison for customer inquiries related to scheduling, invoices, certificates, report verification, and other service needs by connecting customers with the appropriate internal teams
• Maintain accurate lead, opportunity, customer interaction, and sales activity information within CRM systems while supporting pipeline tracking, documentation, and reporting
• Provide responsive, accurate, and professional customer support while managing multiple priorities in a fast-paced environment

Skills

• • Bachelor's degree in Marketing, Business Administration, or a related field
• • 1–2 years of experience in a technical or engineering sales environment supporting leads, opportunities, customer interactions, or sales activities through a CRM system
• • Experience working with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, Zoho CRM, or similar systems
• • Working knowledge of sales pipeline management and lead qualification processes, with the ability to learn and communicate technical products and services to prospective and existing customers
• • Proficiency with Microsoft Office, particularly Excel, Outlook, and Word, along with strong data-entry, documentation, and reporting skills
• • Strong written and verbal communication, customer service, organizational, and collaboration skills with a high level of accuracy and attention to detail
• • Ability to prioritize multiple responsibilities, adapt to changing business needs, and work effectively with internal and external stakeholders
• • The role requires frequent communication by telephone, email, and other communication tools and may involve extended periods of sitting and computer use
• • The employee must occasionally be able to lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
• Some domestic travel may be required, up to 20%. International travel may also be required with advance notice

Benefits

• Eligibility for a 10% annual bonus.
• Working Model: Remote

Company Overview

Company H1B Sponsorship