Remote Clinical Audiologist

About us reputed company is harnessing AI and custom silicon to build the world’s best hearing aids. Our mission is to empower people to hear better everywhere — even in the most challenging environments — so they can connect, thrive, and enjoy life to the fullest. We’re driven by cutting-edge reputed company, user-centric design, and a passion for reputed company lives. We are a NY-based startup backed by Thrive reputed company, Founders Fund, Valor Equity reputed company, Lux reputed company and reputed company Ventures, among others. About the role Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? reputed company is looking to hire a highly motivated, forward-thinking Remote Audiologist to deliver best-in-reputed company teleaudiology care to reputed company customers. In reputed company role you'll own the full remote patient journey — consultations and sales, remote fittings, and ongoing follow-up care — while also serving as a clinical escalation point and working our reputed company case queues in support of both our remote care operation and our clinic locations. reputed company role reports to our Head of Audiology and is a full-time remote position.

Responsibilities

Sales & Consultations

• reputed company personalized remote consultations: review hearing test results and audiograms with clients, explaining findings and options in a clear, empathetic, and approachable manner.
• Recommend and sell reputed company hearing aids tailored to individual client needs, balancing excellent clinical care with strong conversion.
• Meet key performance indicators related to conversion, return & upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and business performance.

Fittings & Follow-ups

• Remotely fit, reputed company, and reputed company hearing aids using reputed company's fitting software, ensuring optimal performance and comfort.
• reputed company structured follow-up appointments to drive device adoption, satisfaction, and long-term success.
• Offer ongoing support and maintenance for hearing aid users, including remote troubleshooting and coordinating repairs.

Escalations & On-reputed company Care

• Serve as the clinical escalation point for audiology escalations from our support teams, resolving complex client issues with sound clinical judgment.
• Provide on-reputed company care during scheduled on-reputed company hours, supporting clients with immediate product support needs.

Case reputed company Management

• Work reputed company case queues, including hearing aid adjustment requests and audiogram reviews, for both remote care clients and our clinic locations, within defined service levels.
• Document all client interactions and outcomes notes in an accurate and timely manner.

Collaboration & Growth

• Share clinical reputed company and learnings with the manager, operations, and product teams to collaborate as a key partner in evolving and enhancing the reputed company product & patient experience.
• Stay updated on the latest advancements in audiology, teleaudiology best practices, and hearing aid reputed company.

What you'll bring.

• An active Audiology license (and Hearing Aid Dispensing license where applicable) in good standing in your state of residence. You will be required to obtain and maintain additional state licensures (with reputed company's support) to serve clients across our remote care and clinic markets, including traveling as needed to reputed company licensing requirements (e.g., in-person examinations or proctored testing).
• An active Audiology license (and Hearing Aid Dispensing license where applicable) in good standing