Remote Clinical Customer Service Representative – Inbound Call Center Specialist with $15/hr Starting Salary – Join brighthush

About brighthush

At brighthush, we are redefining the way people experience health and wellness. Our mission is to empower individuals and providers with seamless, technology‑driven solutions that simplify access to care, streamline benefits, and elevate the overall health journey. As a rapidly growing player in the health‑tech ecosystem, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning. We believe that every team member plays a pivotal role in shaping the future of healthcare, and we’re looking for passionate, customer‑centric professionals to join our dynamic remote workforce.

Why This Role Matters

As a Remote Clinical Customer Service Representative, you will be the first point of contact for providers, members, and health plans. Your ability to listen, empathize, and resolve complex inquiries will directly impact the satisfaction and loyalty of our partners. In this role, you will help bridge the gap between technology and people, ensuring that every call is handled with professionalism, accuracy, and a genuine commitment to service excellence.

Key Responsibilities

• Inbound & Outbound Call Management: Receive, triage, and respond to a high volume of incoming calls from providers, members, and health plans, as well as make outbound follow‑up calls when necessary.
• Information Retrieval & Verification: Use proprietary brighthush systems to locate caller information, verify eligibility, and provide accurate benefit details.
• Issue Resolution: Identify the root cause of inquiries, troubleshoot problems, and guide callers toward timely solutions, escalating to the appropriate department when needed.
• Data Accuracy & Documentation: Log all interactions in the brighthush CRM with meticulous detail, ensuring data integrity and compliance with privacy regulations.
• Performance Metrics: Meet or exceed key job accountabilities (KJAs) such as average handle time, first‑call resolution, and customer satisfaction scores.
• Continuous Learning: Complete all required brighthush and customer service training modules on schedule, staying up‑to‑date with product updates and policy changes.
• Team Collaboration: Attend weekly staff meetings, share best practices, and contribute to a supportive, high‑performing team culture.
• Compliance & Security: Adhere to all legal, regulatory, and company policies, maintaining confidentiality and data security at all times.
• Additional Duties: Perform other related tasks as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• High School Diploma or GED certificate.
• Minimum of 1 year of customer service experience, preferably in an inbound call center environment.
• Basic computer literacy, including proficiency with Windows, email, and web browsers.
• Strong verbal communication skills, with the ability to convey complex information clearly and empathetically.
• Comfortable navigating multiple systems simultaneously during a single interaction.
• Reliable home office setup with a stable internet connection (minimum 50 Mbps down/10 Mbps up; 100 Mbps down/20 Mbps up recommended).
• Availability to work flexible hours, including evenings and weekends, as required by the call schedule.

Preferred Qualifications

• Experience in the healthcare or health‑insurance sector.
• Knowledge of benefits administration, provider networks, or member services.
• Prior experience with CRM or call‑center software (e.g., Salesforce, Genesys).
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Demonstrated ability to work independently in a remote setting, managing time and priorities effectively.

Core Competencies & Skills

• Customer‑First Mindset: Consistently delivers exceptional service, anticipating needs and exceeding expectations.
• Active Listening: Captures key details, clarifies uncertainties, and ensures accurate information exchange.
• Problem‑Solving: Analyzes issues quickly, identifies root causes, and implements effective solutions.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity in a fast‑paced environment.
• Adaptability: Thrives amid change, learning new tools and processes with ease.
• Collaboration: Works seamlessly with cross‑functional teams, fostering a culture of trust and mutual respect.
• Confidentiality: Handles sensitive information with discretion and integrity.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Clinical Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from senior team members and leadership, providing guidance on career progression.
• Clear performance metrics that unlock opportunities for advancement into senior support roles, team lead positions, or specialized clinical support tracks.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Working remotely from the comfort of your home, you will still feel the pulse of a vibrant, collaborative culture:

• Weekly virtual team huddles and monthly all‑hands meetings keep everyone aligned.
• Open communication channels via Slack, Teams, and email ensure instant support.
• Recognition programs celebrate achievements, from “Employee of the Month” to “Top Call Resolvers.”
• Inclusive values: brighthush is an Equal Opportunity/Affirmative Action Employer, welcoming talent from all backgrounds.
• Health & wellness initiatives: virtual fitness classes, mental health resources, and flexible work schedules promote work‑life balance.

Compensation, Perks, and Benefits

While the base pay starts at $15 per hour, you’ll have the potential to increase to $16 per hour within the first year, plus merit-based adjustments. Additional incentives include:

• Performance bonuses tied to key job accountabilities at 6, 12, and 24 months.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Technology stipend to maintain a high‑quality home office setup.

How to Apply

Ready to make a difference in the lives of healthcare providers and members? Click the link below to submit your application and join the brighthush team:

Apply to brighthush – Remote Clinical Customer Service Representative

Closing Statement

At brighthush, we’re building more than a company; we’re creating a community of innovators who are passionate about improving health outcomes. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your career while making a tangible impact, we want to hear from you. Join us and help shape the future of healthcare—one call at a time.