Remote Position
[Remote] Clinical Product Coordination - Associate (Location: CHICAGO)
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. FUJIFILM Healthcare Americas Corporation is hiring a Clinical Product Coordination Associate to provide regional customer support and training for its endoscopy equipment. The role coordinates hands-on events, manages and troubleshoots equipment, and supports customers and clinical research projects.
Responsibilities
- Serve as the primary regional resource by supporting and providing continuous training and education of Fujifilm’s equipment and/or services for our customers
- Serve as primary point of contact for regional hands-on events and/or trainings
- Serve as primary resource for specified hands-on events and/or or training, leveraging Fujifilm’s technologies
- Based on individual requests, enter required equipment into internal database, communicate needs in a timely manner and work with Operations to provide updates and ensure requested equipment is shipped
- Work with manager to identify internal resource needs based on size and duration of hands-on event and/or training
- Set up and support Fujifilm video tower / system
- Inspect, troubleshoot, and maintain all Fujifilm equipment
- Provide support as it relates to the functionality and operation of Fujifilm equipment throughout the given regional hands-on event and/or training
- Pack up all Fujifilm equipment after each event and/or training
- Identify process improvement opportunities and design and implement workflows to improve efficiency
- Offer regional support to accounts on the proper handling, reprocessing and overall functionality of Fujifilm equipment. Support use of Fujifilm equipment in clinical research projects
- Share key learnings with regional clinical specialists in support of overall management of these accounts
- Attend local, regional, and national trade shows as requested
- Adhere to all safety policies and procedures
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Skills
- High School Diploma or equivalent is required
- Minimum of 2 years of field sales or clinical experience desired
- Experience providing training on technical equipment is desired
- Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications
- Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels
- Strong attention to detail
- Strong time management skills
- Ability to identify ways to improve workflow processes
- Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues
- Ability to provide expert guidance, training, and support to ensure optimal utilization of Fujifilm's equipment
- Decision-making skills to determine usage of Fujifilm equipment and type of training needed by customers to effectively utilize the technology
- Ability to multi-task and work on several projects simultaneously
- Ability to prioritize customer requirements
- Ability to present information in front of small groups of people
- Bachelor's degree in business, marketing or related quantitative disciplines preferred
- Knowledge of and experience in GI/pulmonary flexible endoscopy preferred
Benefits
- 8% Bonus opportunity
- Medical
- Dental
- Vision
- Life Insurance
- 401k
- Paid Time Off
- Remote work arrangement
Company Overview