[Remote] Cloud Support Engineer

Note: The job is a remote job and is open to candidates in USA. Akamai Technologies is a technology company providing media and security services that help keep customers’ online businesses running. The Cloud Support Engineer will resolve complex customer technical issues, proactively mitigate risks, manage incidents and escalations, and collaborate with customers and internal teams to ensure success on the Akamai platform.

Responsibilities

• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
• Contributing to the strategic direction of the global support team to develop and implement best practices
• Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
• Working with the customers manage customer incidents and escalations to closure
• Communicating with customers in Spanish and internal communication in English (Written and Spoken)

Skills

• Have 2 years of experience with working on web application issues (HTML, javascript, JSP) and a Bachelors degree or its equivalent
• Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
• Be experienced in providing technical solutions and support to customers
• Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders

Benefits

• Programs such as GROW and Mentoring
• Internal events like the APEX Expo
• LinkedIn Learning
• Annual bonus or incentives
• Equity awards
• Employee Stock Purchase Plan (ESPP)
• Healthcare
• 401K savings plan
• Company holidays
• Vacation (in the form of PTO)
• Sick time
• Family-friendly benefits including parental leave
• Employee assistance program including a focus on mental and financial wellness

Company Overview

Company H1B Sponsorship