[Remote] Cloud Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Entrust is an industry leader in identity-centric security solutions serving organizations worldwide with scalable technologies. The company is seeking a Cloud Technical Program Manager to manage cloud service partners and coordinate cross-functional SaaS platform operations. The role oversees program execution, operational excellence, security and compliance, releases, scalability, stakeholder reporting, and service transitions.

Responsibilities

• Vendor/Partner Coordination: Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation processes
• Cross-Functional Program Management: Orchestrate initiatives across Service, DevOps, SRE, R&D, Security, Compliance, Product Management, FinOps, and Customer Success teams to ensure unified execution
• Operational Excellence: Drive incident management processes, change advisory board reviews, capacity planning, and SLA compliance monitoring across the platform
• Security & Compliance Oversight: Coordinate security operations, PCI-DSS compliance, vulnerability management, and third-party risk management (TPRM) assessments with both internal and partner teams
• Release & Deployment Governance: Oversee and report on the end-to-end release lifecycle, coordinating between R&D and the managed service partner to ensure timely and reliable deployments
• Stakeholder Communication: Provide regular executive reporting on platform health, SLA performance, incidents, risks, and program milestones. Facilitate operational review meetings with internal and partner leadership
• Global Scalability: Support the expansion of the cloud platform to additional regions and product lines, ensuring governance models, SOWs, and operational playbooks scale effectively
• Transition & Reversibility Planning: Own the planning and execution of service transition activities, including onboarding, knowledge transfer, and reversibility/exit strategy development

Skills

• 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs
• Proven experience managing third-party/vendor relationships in a managed services or outsourced operations model
• Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure-as-Code (IaC), and containerization technologies
• Deep familiarity with SRE practices, incident management, change management (CAB/CCB), and SLA/SLO governance
• Experience managing global/multi-region cloud platform expansions
• Familiarity with FinOps practices, cloud cost optimization, and spend governance
• Background in security-sensitive industries (financial services, payments, identity management)
• Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms
• Experience with regulatory compliance frameworks such as PCI-DSS, SOC 2, or ISO 27001
• Exceptional stakeholder management and communication skills, with the ability to influence across engineering, security, product, legal, and executive leadership
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience)
• Where you will be: Hybrid in Minneapolis, MN; Ottawa, Canada or US/Canada remote
• NO AGENCIES, NO RELOCATION**
• PMP, PgMP, or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus

Benefits

• Eligible for the company’s discretionary annual incentive plan.
• Eligible colleagues and their dependents receive comprehensive health and well-being programs including medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off, 12 paid holidays, parental leave, and education reimbursement.
• Eligible Canadian colleagues and their dependents receive comprehensive benefits, vacation, paid time off, and paid holidays.
• Career growth through learning-forward initiatives and challenging opportunities.
• Flexible work options, including remote, hybrid, or on-site arrangements.
• Unconscious bias training for leaders.
• Global affinity groups that connect colleagues across the globe.

Company Overview

Company H1B Sponsorship