[Remote] Commercial Accounts Receivable Specialist

Note: The job is a remote job and is open to candidates in USA. Orkin LLC is hiring a Commercial Accounts Receivable Specialist to manage commercial customer accounts and protect the company’s financial health. The role focuses on collecting past-due balances, resolving billing and payment issues, and collaborating with internal teams to support cash flow and customer service.

Responsibilities

• Manage a designated portfolio of commercial accounts receivable
• Proactively contact customers regarding past-due balances through phone, email, and other communication channels
• Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies
• Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency
• Negotiate payment arrangements while maintaining strong customer relationships
• Document all collection activities, customer communications, and resolutions within company systems
• Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment
• Monitor customer payment trends and identify high-risk accounts requiring escalation
• Support month-end and year-end accounts receivable processes
• Ensure compliance with company policies, internal controls, and collection procedures
• Meet or exceed collection goals and portfolio performance metrics
• Identify opportunities to improve collection processes and customer payment behaviors
• Maintain a high level of professionalism and customer service in all interactions

Skills

• High school diploma or equivalent required
• Experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles
• Strong understanding of accounts receivable processes and collection practices
• Excellent verbal and written communication skills
• Ability to build professional relationships with internal and external customers
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Excel and Microsoft Office applications
• Ability to analyze account activity and troubleshoot payment issues independently
• Strong ownership of their accounts and results
• Consistent achievement of collection and aging reduction goals
• Excellent customer service while maintaining collection effectiveness
• Sound decision-making and problem-solving skills
• Attention to detail and commitment to accuracy
• Ability to collaborate effectively across departments

Benefits

• Remote work
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Paid training and continuous learning
• Employee assistance programs
• Volunteer and community engagement opportunities

Company Overview