Remote Position
[Remote] Commercial Lines Account Manager - Small Business
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Brown & Brown is seeking a Commercial Lines Account Manager – Small Business to manage day-to-day client service for an assigned book of business. The role supports renewals, submissions and policy placement, client communications, claims, billing, and accurate system records.
Responsibilities
- At the direction of the Producer or Account Executive (Prod/AE), participates in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering
- Manages a renewal book of business, including creation of submissions, supporting the placement process, including Proposals and Binding
- Provide support in drafting exposure gathering information, loss exhibits, submissions and proposals
- Obtain loss run or policy documentation directly from a carrier website as needed
- Primary recipient of daily questions or changes from the client or forwarded by the Prod/AE
- Update the system of record to properly reflect conversations, communications and policy documentation
- Processing of monthly, quarterly or annually audits and monthly reports as received
- Handling contract reviews that are not complex in nature
- Claims management; instructing the client to report notice of loss directly to the carrier or provide claims reporting and support for ongoing large claims
- Responsible for setting up the policy in the system of record to properly reflect all pertinent information for billing
- Responsible for request for invoice on an agency bill policy within the corporate guidelines
- Timely response to accounting when requests for information are made. Such as carrier discrepancies, application of cash, etc
- Align RSC with our partner carriers and intermediaries so that renewals are placed with ideal markets
- Implementation of the “Fewer & Stronger” market consolidation initiative. Leveraging the RSC buying power and ensuring the best terms and conditions for the client
- Active engagement in corporate initiatives as required for your role
- Assist in driving a culture of accountability and collaboration, where great performance is recognized
Skills
- 2+ Years of experience in a Property & Casualty brokerage environment
- Knowledge of Property & Casualty business
- Ability to follow process and procedures guidance
- Analytical and problem-solving abilities
- Ability to display tact and poise under pressure when working through issues
- Good communication, interpersonal, and negotiation skills
- Ability to work efficiently in teams
- Hold, or willing to obtain, Insurance licenses as required by the Company
Benefits
- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
Company Overview