[Remote] Commercial Lines Service Center Account Manager

Note: The job is a remote job and is open to candidates in USA. Donegal Insurance Group is hiring a Commercial Lines Service Center Account Manager to oversee commercial insurance accounts and provide service to customers and agents. The role handles new business quoting, renewal underwriting, policy servicing, and inbound and outbound customer and agent communications.

Responsibilities

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls
• Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed
• Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business
• Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting
• Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner
• Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day
• Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests
• Provide accurate policy information to policyholders and agents regarding commercial lines insurance products
• Develop and maintain relationships with agents, customers, other team members
• Maintain current understanding of service techniques, underwriting guidelines and product offerings
• Research underwriting information and request appropriate underwriting support documentation needed for each account

Skills

• Bachelor's Degree OR:
• Associate's Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency level
• High School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency level
• Property and Casualty Agent's License is required
• Minimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level
• Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practices
• Demonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc
• Experience in the commercial lines sector of insurance preferred

Benefits

• This position may also be eligible to participate in a discretionary annual incentive program.
• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%; the next 6% is matched at 50%.
• Paid vacation, sick days, paid holidays, and bereavement days.
• Career Development, including college partnership discounts and industry designation(s) reimbursements.
• Company-paid basic life insurance.
• Short- and long-term disability insurance.
• Employee stock purchase plan.
• Employee assistance program (EAP).
• Open to remote candidates based in the state of Arizona.

Company Overview