Remote | Community Manager

We are sharing a full-time opportunity for an experienced Community Manager with strong expertise in customer support, online community moderation, conflict de-escalation, user engagement, and remote community operations. The successful candidate will manage conversations across online platforms, respond to questions and complaints, resolve conflicts professionally, surface community feedback to internal teams, and help maintain an active, positive, and well-managed member experience.

Key Responsibilities

Community Support & Moderation Monitor and moderate online communities across relevant channels Respond promptly to user questions, support requests, and complaints Address disruptive behaviour consistently and professionally Maintain a respectful, constructive, and welcoming environment Follow up on unresolved issues where appropriate Conflict De-escalation & Engagement Handle tense or emotionally charged interactions professionally De-escalate disagreements and communicate boundaries clearly Encourage constructive discussion and community participation Develop proactive strategies to improve engagement and member experience Support initiatives that strengthen community loyalty Platform Management & Feedback Manage communities across Discord, Reddit, and comparable platforms Adapt communication style to platform-specific norms Identify recurring questions, complaints, and user-experience issues Share community feedback and emerging trends with internal teams Escalate important issues with clear supporting context Cross-Functional Communication Collaborate with internal teams on community-related matters Coordinate responses to broader support or moderation issues Balance reactive support with proactive engagement activities Manage multiple conversations and priorities in a fast-paced remote environment Ideal Profile Proven experience in customer support and online community moderation Experience with Discord, Reddit, or comparable platforms Strong conflict-management and de-escalation skills Excellent written and verbal communication Strong interpersonal judgement and problem-solving ability Comfortable handling sensitive or difficult user interactions Strong time-management and multitasking skills Proactive, self-directed, and adaptable working style Experience managing large online communities is advantageous Familiarity with community-management platforms or CRM tools is beneficial Engagement Details Full-time engagement Remote Location: Latin America Compensation: $15–$20/hour Work will involve customer support, moderation, conflict de-escalation, engagement strategy, community feedback, and online platform management Experience with Discord, Reddit, or comparable platforms is highly relevant Responsibilities may involve managing multiple simultaneous user conversations and moderation situations Project priorities, community channels, and support workflows may evolve based on operational needs Work must be completed without using confidential, proprietary, personally identifiable, or otherwise restricted information belonging to any employer, client, community member, platform, or other third party About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy