[Remote] Consultant, Employee Benefits

Note: The job is a remote job and is open to candidates in USA. NFP is hiring an Employee Benefits Consultant to advise a portfolio of employer clients on designing, managing, and optimizing employee benefits programs. The role leads client relationships, strategic planning, renewals, financial management, and collaboration with internal teams to support client success and business growth.

Responsibilities

• Responsible for ongoing client satisfaction. Ensure clients receive timely and effective solutions to their needs, fostering long-term relationships
• Be accountable to retain clients, ensuring their continued satisfaction and loyalty. Implement strategies to maintain high client retention rates and address any issues promptly
• Focus on growing current clients, making sure their needs are fulfilled and looking for opportunities to expand. Absorb new clients into the book, providing them with exceptional service and support
• Serve as the main strategic point of contact, addressing their needs and concerns. Provide clients with consistent and reliable support, ensuring their satisfaction and loyalty
• Take charge of accounts within the book of business, making strategic decisions to optimize benefits for clients. Develop and implement innovative approaches to enhance client benefits and satisfaction
• Identify and drive opportunities for client expansion, exploring new benefit options and solutions. Proactively seek ways to improve client offerings and add value to their benefit plans
• Be responsible for running a book of $500k-5 million dollars of annual revenue. Ensure financial targets are met and optimize revenue streams through effective client management
• Collaborating with the Account Manager Team on annual execution of core work, ensuring all deliverables are met
• Coordinate and lead all aspects of the completion of key projects and initiatives throughout the year
• Collaborate closely with the Managing Consultant and Producer to ensure the success of each account. Work together to align strategies and goals, ensuring seamless service delivery
• Stay informed about industry trends, new strategies, and cutting-edge solutions. Continuously update knowledge to provide clients with the latest and most effective benefit options
• Provide thought leadership and innovative solutions to clients, positioning the company as a leader in the industry. Share insights and expertise to help clients navigate complex benefit landscapes

Skills

• Strong understanding of benefits administration, industry trends, and carrier products and services
• Proven track record to manage client relationships and anticipate client needs
• Excellent communication skills, both written and oral
• Advanced Excel and PowerPoint skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving abilities
• Passion for developing and building strength and capabilities in a team
• 6+ years of experience in employee benefits or a related field
• Life & Health Insurance License
• Bachelor's degree

Benefits

• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• This position may be eligible for performance-based incentives.
• Hybrid work environment for team members ideally based in Austin, Texas, balancing in-person collaboration with flexibility.
• Fully remote arrangement for exceptional candidates outside the market.

Company Overview