[Remote] CONTRACT | New Business Intake Specialist

Note: The job is a remote job and is open to candidates in USA. Lawyers on Demand, a Consilio Company, is seeking a contract New Business Intake Specialist to support one of its law firm clients. The role processes, audits, and updates new client and matter data, monitors intake requests, supports legal and administrative staff, and helps maintain information governance standards.

Responsibilities

• Process all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement
• Audit all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement
• Maintain standards for data entry from all sources and ensure compliance with policies and procedure; communicate with clarity to all users regarding issues arising from data entry and educate them as necessary
• Update client and matter data ensuring accuracy and compliance with the firm’s data entry standards, meeting the published service level agreement
• Assist in answering questions from attorneys and other legal staff, Accounting and other Information Governance staff
• Contribute as needed to the information bank for client specific requirements
• Assist in updating matters for departing attorneys as assigned. This includes updating attorney information and closing matters
• Monitor Business Intake Inbox and fulfill requests as assigned, including, but not limited to, updating Client and/or Matter Address and Contact information, and reporting status of intake requests
• Assist with other administrative tasks; provide back up to others in the Information Governance department and perform other responsibilities as assigned

Skills

• 5+ years experience performing general office work, which may include data entry, filing, working with office personnel, or other related duties
• Demonstrated strong communication skills, both verbal and written, with all levels of a professional services organization
• Strong customer service, analysis, troubleshooting, problem solving, and follow-up skills
• Strong attention to detail and quality control
• Strong time management skills
• Experience working with Microsoft Office
• Experience working with document management software

Benefits

• Remote work

Company Overview

• Lawyers On Demand is the leading flexible legal service provider. It is a sub-organization of Consilio. It was founded in 2007, and is headquartered in Brisbane, Queensland, AUS, with a workforce of 501-1000 employees. Its website is https://lodlaw.com/.