Remote CPC Processor – Customer Support Specialist – High‑Volume Medical Records Processing at brighthush

About brighthush

brighthush is a pioneering data collaboration platform that is reshaping the healthcare ecosystem. With a steadfast commitment to making health data secure, accessible, and actionable, brighthush empowers providers, health plans, researchers, and life‑science innovators to unlock insights that drive better patient outcomes. From facilitating a single patient’s request for their medical records to powering AI‑driven analytics that predict disease trajectories, brighthush is at the forefront of the data revolution in healthcare.

Our culture is built on curiosity, collaboration, and a relentless drive to create transformative change. We celebrate diversity, champion inclusion, and foster an environment where every team member can thrive, learn, and make a tangible impact on the future of medicine.

Role Overview

As a CPC Processor – Customer Support Specialist at brighthush, you will be the frontline of our high‑volume production environment, ensuring that medical record requests are handled with speed, accuracy, and empathy. You will serve patients, insurance companies, and attorneys, acting as the trusted liaison that turns complex data requests into actionable information. This remote, full‑time role offers the flexibility to work from anywhere while being an integral part of a dynamic, collaborative team.

Key Responsibilities

• Receive and triage incoming calls from patients, insurance carriers, and legal representatives regarding medical record requests.
• Accurately document each interaction and request in multiple internal platforms, ensuring data integrity across systems.
• Utilize dual‑monitor setups to manage simultaneous tasks, maintaining a high level of productivity in a fast‑paced environment.
• Verify patient identity and authorization documents, adhering to HIPAA and other regulatory standards.
• Coordinate with cross‑functional teams (Compliance, Legal, IT) to resolve complex or escalated requests.
• Maintain a detailed log of request status, turnaround times, and any issues encountered.
• Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
• Adhere to all company policies, including data security protocols and post‑offer health screening requirements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year experience in a customer support or data processing role, preferably within healthcare or a regulated industry.
• Strong verbal and written communication skills, with the ability to explain complex processes to non‑technical stakeholders.
• Proficiency in using multiple software platforms simultaneously (e.g., CRM, ticketing systems, document management).
• Excellent organizational skills and meticulous attention to detail.
• Ability to work independently in a remote setting while maintaining high productivity.
• Basic understanding of HIPAA regulations and data privacy best practices.
• Valid U.S. driver’s license and reliable internet connection with a minimum speed of 10 Mbps.

Preferred Qualifications

• Experience with medical record requests or health information exchanges.
• Knowledge of electronic health record (EHR) systems such as Epic, Cerner, or Allscripts.
• Previous exposure to compliance or audit processes in a healthcare setting.
• Multilingual abilities, especially in Spanish or other high‑demand languages.
• Certification in Customer Service Excellence or a related field.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical skills to interpret data requests and identify potential gaps.
• Adaptability to rapidly changing priorities and high‑volume workloads.
• Team collaboration, including virtual teamwork across time zones.
• Proactive communication, ensuring stakeholders are kept informed throughout the request lifecycle.
• Commitment to continuous learning and staying updated on industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a CPC Processor, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on new technologies, compliance updates, and industry best practices.
• Clear career pathways that can lead to roles in Process Improvement, Compliance, or Product Management.
• Opportunities to contribute to cross‑functional projects that shape the future of healthcare data.
• Tuition assistance for courses that align with your career goals and the company’s strategic objectives.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote-first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Access to a digital library of resources, including webinars, podcasts, and industry reports.
• Regular virtual social events to build camaraderie across the organization.

We value work‑life balance and encourage you to set boundaries that allow you to recharge. Our flexible scheduling policy ensures that you can manage personal commitments while meeting business needs.

Compensation & Benefits

We offer a competitive hourly rate ranging from $15.00 to $18.32 per hour, commensurate with experience and responsibilities. In addition to your base pay, you will receive:

• Paid Time Off (PTO) and holidays.
• Comprehensive health, vision, and dental insurance plans.
• 401(k) retirement savings plan with company match.
• Tuition assistance for approved educational programs.
• Post‑offer health screenings and vaccination requirements, with accommodations for medical or religious exemptions.
• Access to a robust employee wellness program, including mental health resources.

Health & Safety Commitments

brighthush prioritizes the safety of our employees and the communities we serve. All new hires are required to complete post‑offer health screenings and provide proof of vaccinations such as flu, Tdap, and COVID‑19. Exemptions may be granted on a case‑by‑case basis for disability, medical contraindications, pregnancy, or religious reasons. We are committed to providing reasonable accommodations for individuals with physical or mental disabilities throughout the hiring process.

Equal Opportunity & Diversity

brighthush is an equal‑employment‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic.

How to Apply

Ready to join a team that is redefining healthcare data? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this job

We look forward to learning how your skills, experience, and passion align with our mission to make health data secure, accessible, and actionable. If you have any questions or need assistance with your application, please reach out to our recruiting team at [email protected].