Remote Crypto Customer Support Consultant – Blockchain & FinTech Customer Experience Specialist (Entry Level)

About brighthush

brighthush is a trailblazing fintech platform that is redefining how people interact with money in the digital age. By harnessing the power of blockchain, smart contracts, and AI‑driven analytics, we empower individuals and businesses to transact securely, transparently, and with unprecedented speed. Our mission is simple: to make financial services accessible, inclusive, and friction‑free for everyone, everywhere.

Founded in 2010, brighthush has grown from a small startup into a global leader in fintech innovation, with a presence in more than 30 countries and a multilingual support network that serves over 60 languages. We pride ourselves on a culture that values curiosity, collaboration, and continuous learning—qualities that are essential in a field that evolves at lightning speed.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, multicultural team that thrives on solving complex problems and delivering world‑class customer experiences. We believe that the best ideas come from diverse perspectives, so we actively foster an inclusive environment where every voice is heard.

As a Remote Crypto Customer Support Consultant, you’ll have the opportunity to:

• Engage with a global customer base that spans retail investors, institutional partners, and developers.
• Work from the comfort of your own home while collaborating with teams across time zones.
• Grow your skill set through paid intensive training, mentorship, and access to cutting‑edge industry resources.
• Play a pivotal role in shaping the future of customer support in the blockchain space.

Role Overview

We are looking for a passionate, customer‑centric individual to join our support team as a Remote Crypto Customer Support Consultant. In this entry‑level role, you will be the first point of contact for users encountering issues with our platform, ensuring they receive timely, accurate, and empathetic assistance. Your work will directly influence customer satisfaction, retention, and brand advocacy.

Key Responsibilities

• Deliver Exceptional Support: Respond to customer inquiries via chat and email, providing clear, concise, and helpful solutions.
• Build Trusting Relationships: Foster long‑lasting connections with users by demonstrating genuine care and professionalism.
• Meet and Exceed KPIs: Achieve key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Stay Ahead of the Curve: Continuously update your knowledge of blockchain technology, regulatory changes, and product enhancements.
• Safeguard Sensitive Data: Handle customer information with the highest level of confidentiality and adhere to data protection standards.
• Implement Best Practices: Apply the latest customer happiness strategies, including proactive outreach and feedback loops.
• Maintain Product Knowledge: Keep up‑to‑date with the features, benefits, and troubleshooting steps of brighthush’s suite of products.
• Collaborate Cross‑Functionally: Communicate effectively with developers, product managers, and other IT teams to resolve complex issues.

Essential Qualifications

• Fluency in English and Russian (minimum C1 level in speaking and writing).
• Prior experience in customer service, preferably in a tech or fintech environment.
• Personal or professional experience with cryptocurrency or blockchain technology.
• Strong analytical and research skills, with the ability to diagnose problems quickly.
• Positive, responsible attitude and a genuine passion for helping others.
• Own laptop or PC with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Preferred Qualifications

• Interest or background in innovative financial technologies, payments, or banking.
• Experience using CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
• Knowledge of regulatory frameworks such as AML/KYC, GDPR, or other data protection laws.
• Multilingual abilities beyond English and Russian.

Skills & Competencies

• Communication: Clear, concise, and empathetic written and verbal communication.
• Problem‑Solving: Ability to analyze complex issues and propose effective solutions.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Team Collaboration: Willingness to share knowledge and support teammates.
• Time Management: Efficiently prioritize tasks to meet deadlines and KPIs.
• Tech Savvy: Comfortable navigating multiple digital tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a long‑term partner. Your journey with us can evolve in several exciting directions:

• Senior Support Specialist: Lead complex cases, mentor new hires, and influence support processes.
• Product Support Engineer: Transition into a technical role that bridges customer support and product development.
• Customer Success Manager: Drive proactive engagement strategies to maximize customer lifetime value.
• Leadership Track: Progress into team lead or manager roles, shaping the culture and direction of our support organization.

We provide continuous learning through paid training, certifications, and access to industry conferences. Our “greenhouse” environment encourages experimentation, feedback, and personal growth.

Work Environment & Culture

brighthush champions a people‑first philosophy. Our remote work model offers flexibility, allowing you to design a schedule that balances professional responsibilities with personal life. We celebrate diversity, inclusivity, and open communication—values that are woven into every aspect of our operations.

Key cultural highlights include:

• Fully remote, flexible hours.
• Inclusive international community with regular virtual team events.
• Transparent management that prioritizes your growth and well‑being.
• Regular feedback loops and performance reviews.
• Opportunities to contribute to product roadmaps and innovation initiatives.

Compensation & Benefits

While specific terms may vary based on engagement type, typical benefits for full‑time employees include:

• Competitive salary in USD, commensurate with experience.
• Performance‑based bonuses and referral incentives.
• Paid intensive training and a structured probation period.
• Health and wellness resources, including mental health support.
• Flexible work schedule and remote work stipend.
• Professional development budget and access to industry events.
• Inclusive benefits package covering health, dental, and vision (for eligible employees).

Independent contractors may receive a competitive hourly rate and access to certain training resources, though benefits may differ.

How to Apply

Ready to take the next step in your career? Submit your resume in English, highlighting your customer support experience, crypto knowledge, and any relevant technical skills. We look forward to learning how you can contribute to brighthush’s mission of democratizing finance.

Apply To This Job

Closing

At brighthush, we’re not just building a fintech platform—we’re building a community of innovators who are passionate about reshaping the financial landscape. If you thrive in a fast‑moving, customer‑centric environment and are eager to grow alongside a forward‑thinking team, we want to hear from you. Join us and help shape the future of crypto customer support.