Remote Customer Account Manager – End‑to‑End Order Process & Customer Relationship Specialist at brighthush

About brighthush

brighthush is a global leader in high‑performance industrial solutions, delivering cutting‑edge products and services that empower manufacturers to achieve greater efficiency, reliability, and sustainability. With a heritage rooted in innovation and a forward‑looking vision, brighthush has grown to become a trusted partner for companies across the manufacturing, energy, and aerospace sectors. Our commitment to excellence is reflected in every interaction, from the first quote to the final delivery, and we pride ourselves on fostering a culture of collaboration, continuous improvement, and customer‑centricity.

As a remote‑first organization, brighthush embraces flexibility, enabling talented professionals from across the United States to contribute from wherever they thrive. We invest heavily in technology, training, and employee well‑being, ensuring that every team member has the resources they need to succeed and grow.

Position Overview

We are seeking an experienced Remote Customer Account Manager to become the linchpin of our customer relationship ecosystem. In this role, you will manage the entire order lifecycle—from quoting and forecasting to fulfillment and dispute resolution—while cultivating strong, long‑term relationships with our key accounts. Your expertise will help drive customer satisfaction, revenue growth, and operational excellence across our supply chain.

Key Responsibilities

• Customer Master File Management: Build, maintain, and continuously refine the customer master file within our CRM, ensuring data integrity and accessibility for all stakeholders.
• Credit Coordination: Collaborate with the credit team to define and monitor credit terms, mitigating risk while supporting customer growth.
• Quoting & Commercial Collaboration: Lead the quoting process, partnering with Commercial, Product Management, and Supply Planning to deliver accurate, competitive proposals.
• Order Intake & Processing: Receive, enter, and maintain orders in the ERP system, ensuring accuracy and timely execution.
• Technical Process Oversight: Build and maintain technical specifications for new items, working closely with engineering and product teams.
• Material Search & Availability: Utilize the material search tool to assess inventory levels, lead times, and production capacity.
• CRM Stewardship: Use the CRM as the single source of truth for all customer interactions, capturing insights and action items.
• Order Status Monitoring: Track order progress, proactively identify bottlenecks, and coordinate with supply chain partners to keep customers informed.
• Expediting & Escalation Management: Expedite orders when necessary, and act as the primary point of contact for resolving disputes and complaints.
• JIT Supply Chain Ownership: Own all Just‑In‑Time (JIT) supply chain programs for assigned customers, ensuring seamless execution and continuous improvement.
• Forecasting Collaboration: Partner with Sales, Demand Planning, and Supply Planning to develop accurate forecasts and adjust Re‑Order Point (ROP) levers for make‑to‑stock items.
• Program & Project Partnership: Work with Program Managers on new initiatives, major projects, and cross‑functional opportunities.
• Customer Engagement & Inside Sales: Act as an inside sales advocate, following up on quotations, conducting regular check‑ins, and identifying upsell or cross‑sell opportunities.
• Data Accuracy & Reporting: Monitor and maintain critical system parameters—such as delivery dates and performance metrics—to ensure data accuracy and support decision‑making.

Essential Qualifications

• Minimum of 5 years of progressive customer service or supply chain experience within a manufacturing environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Oracle ERP (or equivalent enterprise systems).
• Strong analytical skills with the ability to interpret data, identify trends, and recommend actionable improvements.
• Excellent written and verbal communication, capable of translating technical details into clear, customer‑friendly language.
• Demonstrated ability to manage multiple priorities, meet deadlines, and work independently in a fast‑paced, remote setting.
• High level of professionalism and composure when handling stressful or escalated situations.
• BA/BS degree in Business, Supply Chain, Engineering, or a related field preferred; equivalent practical experience will be considered.

Preferred Qualifications

• Experience with JIT supply chain programs and advanced forecasting techniques.
• Background in inside sales or account management, with a proven track record of driving revenue growth.
• Knowledge of the refractory or high‑temperature materials industry (or related manufacturing sectors).
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Strategic Thinking: Ability to align customer needs with business objectives and supply chain capabilities.
• Problem‑Solving: Proactive identification of issues and development of effective solutions.
• Collaboration: Strong teamwork skills, working seamlessly with cross‑functional partners.
• Adaptability: Comfortable navigating change and ambiguity in a dynamic environment.
• Attention to Detail: Meticulous data entry and record‑keeping to maintain system integrity.
• Time Management: Efficient prioritization of tasks to meet customer and internal deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Account Manager, you will:

• Gain exposure to end‑to‑end supply chain operations, deepening your expertise in manufacturing logistics.
• Participate in cross‑functional projects that influence product development, pricing strategy, and market expansion.
• Access a robust learning platform featuring courses on advanced forecasting, negotiation, and leadership.
• Receive mentorship from senior leaders who are committed to your growth and success.
• Be considered for future roles in Sales, Supply Chain Management, or Customer Success Leadership.

Work Environment & Company Culture

brighthush thrives on a culture that values:

• Innovation: Encouraging creative problem‑solving and continuous improvement.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Work‑Life Balance: Flexible remote work arrangements and generous time‑off policies.
• Recognition: Celebrating achievements through peer recognition programs and performance bonuses.
• Community: Supporting local and global initiatives through volunteer opportunities and charitable giving.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to customer satisfaction, order accuracy, and revenue targets.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Remote work stipend to support home‑office setup.

How to Apply

If you are a proactive, customer‑focused professional ready to take ownership of the entire order lifecycle and drive meaningful impact at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for this role.

Join brighthush and become part of a team that is redefining excellence in manufacturing supply chain and customer success.