[Remote] Customer Education Specialist

Note: The job is a remote job and is open to candidates in USA. Crossbeam is hiring a Customer Education Specialist to help users learn the platform and realize its value. The role leads virtual trainings, workshops, and onboarding, develops educational content, and collaborates across teams to deliver a cohesive customer learning experience.

Responsibilities

• Lead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins — from small stakeholder groups to 100+ person org-wide calls
• Serve as a high-impact ambassador of the Crossbeam learning experience — driving adoption, aha-moments, and confidence in ecosystem-led growth
• Build rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time
• Develop deep Crossbeam product expertise and translate it into training content that's accurate, accessible, and aligned with customer needs
• Contribute to the Help Center, Crossbeam Academy, and webinars — help articles, documentation, scripts, and new courses
• Collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint
• Use AI and automation thoughtfully to improve output, not replace judgment

Skills

• 1+ years in a customer-facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar)
• Confidence speaking live to groups — presenting, teaching, demoing, or handling questions on the fly
• Strong written communication skills and the ability to explain things simply and clearly
• Quick learner who can pick up new tools, concepts, and workflows without heavy guidance
• Detail-oriented, dependable, and self-motivated — comfortable owning tasks end-to-end
• Knowledge of sales workflows, partnership ecosystems, or B2B SaaS

Benefits

• Equity
• Comprehensive healthcare coverage for you and your family
• Remote-flexible with access to co-working spaces in your area
• Learning stipend
• Wellness stipend
• WFH stipend
• Flexible time off
• Paid parental leave
• Collaborative teammates and a culture built on trust and accountability

Company Overview