Remote Customer Experience Specialist – Client Success & Service Excellence – 1+ Years Experience – Join brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven company that is redefining how businesses connect with their customers. With a global footprint and a passion for innovation, we empower brands to deliver seamless, personalized experiences across every touchpoint. Our mission is simple: to help our partners shine brighter by turning every interaction into an opportunity for delight.

Why brighthush?

At brighthush, we believe that the customer experience is the heart of any successful business. That’s why we invest heavily in people, technology, and culture to create an environment where creativity, collaboration, and growth thrive. If you’re looking for a role that blends strategy, empathy, and technology, and you want to be part of a team that values your voice, you’ll find a home here.

Position Overview

We’re looking for a Remote Customer Experience Specialist to become the frontline champion of our client relationships. In this role, you’ll be the primary point of contact for inquiries, complaints, and feedback, ensuring that every interaction reflects the high standards of brighthush. You’ll collaborate closely with cross‑functional teams—product, marketing, and engineering—to resolve issues, gather insights, and promote our suite of services.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via email, live chat, social media, and phone with a consistent, friendly tone.
• Issue Resolution: Diagnose problems, troubleshoot solutions, and coordinate with internal teams to close tickets within SLA.
• Customer Advocacy: Act as the voice of the customer, capturing pain points and suggesting improvements to product and service teams.
• Data Management: Maintain accurate, up‑to‑date records in our CRM system, ensuring data integrity and compliance with privacy standards.
• Proactive Outreach: Identify opportunities to upsell or cross‑sell brighthush solutions based on customer needs and usage patterns.
• Feedback Loop: Collect, analyze, and report on customer sentiment, trends, and satisfaction metrics to inform strategy.
• Continuous Improvement: Participate in process reviews, share best practices, and help refine support workflows.

Essential Qualifications

• Minimum of 1–2 years of customer service or client support experience, preferably in a SaaS or tech environment.
• Strong written and verbal communication skills, with the ability to adapt tone to diverse audiences.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Freshdesk).
• Basic understanding of web technologies (HTML, CSS, JavaScript) is a plus.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• High level of empathy and patience, with a genuine desire to help customers succeed.

Preferred Qualifications

• Experience in a B2B SaaS company or a fast‑paced startup environment.
• Knowledge of customer success metrics such as NPS, CSAT, and churn rates.
• Multilingual abilities or experience supporting international clients.
• Familiarity with data analytics tools (e.g., Google Analytics, Mixpanel) to interpret customer behavior.
• Previous involvement in product feedback loops or beta testing initiatives.

Core Competencies & Skills

• Problem‑Solving: Ability to quickly diagnose issues and devise effective solutions.
• Time Management: Prioritize tasks and manage multiple tickets without compromising quality.
• Collaboration: Work seamlessly with engineering, product, and marketing to deliver holistic customer experiences.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Tech Savvy: Comfortable learning new tools and platforms on the fly.
• Customer‑Centric Mindset: Always put the customer’s needs first and advocate for them internally.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Experience Specialist, you’ll have access to:

• On‑boarding and continuous training programs covering product knowledge, customer success frameworks, and advanced communication techniques.
• Mentorship from senior customer success leaders who will guide you toward a potential career path in Customer Success Management, Product Management, or even Leadership roles.
• Regular knowledge‑sharing sessions, hackathons, and cross‑departmental projects that broaden your skill set.
• Access to industry conferences, webinars, and certifications at no cost to you.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, transparency, and collaboration. We celebrate diversity and encourage every team member to bring their authentic self to work. Our culture is built on:

• Open communication channels—Slack, Zoom, and weekly all‑hands meetings keep everyone aligned.
• Inclusive decision‑making—your voice matters in shaping product and service strategies.
• Work‑life balance—flexible hours, unlimited PTO, and a results‑oriented approach.
• Community engagement—volunteer days, wellness challenges, and virtual happy hours keep us connected.

Compensation & Benefits

While the exact salary range is competitive and commensurate with experience, we also offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to help you plan for the future.
• Professional development stipend for courses, certifications, and conferences.
• Wellness program—gym membership reimbursement, mental health resources, and mindfulness sessions.
• Equity options—become a stakeholder in the company’s growth.
• Remote work stipend—cover home office setup, high‑speed internet, and ergonomic equipment.

How to Apply

Ready to make a difference in the lives of our customers and grow with a company that values innovation and empathy? Click the link below to submit your application and join the brighthush team.

Apply to brighthush Today

Join brighthush – Where Every Interaction Shines

We’re excited to meet passionate, customer‑focused professionals who are eager to help our clients succeed. If you thrive in a fast‑paced, remote environment and want to be part of a company that truly values its people, we encourage you to apply. Let’s create unforgettable experiences together.