Remote Customer Experience Specialist – Market Insight & Data Collection Lead at brighthush

About brighthush and the Future of Market Insight

In an era where consumer expectations evolve at lightning speed, the ability to capture, interpret, and act on customer insights is no longer a competitive advantage—it’s a survival imperative. At brighthush, we are at the forefront of this transformation, blending advanced analytics, behavioral science, and a distributed network of remote experts to deliver real‑time, actionable intelligence that propels brands forward. Our mission is simple yet bold: empower every organization with the clarity they need to innovate, delight, and grow sustainably.

We believe that insight is most powerful when it is human‑centric, data‑driven, and delivered with speed. That’s why our team is built on curiosity, collaboration, and a relentless commitment to excellence. Whether you’re a seasoned researcher or a fresh talent eager to learn, you’ll find a place at brighthush where your voice matters and your impact is tangible.

What You'll Do

As a Remote Customer Experience Specialist, you will be the linchpin between raw data and strategic action. Your day-to-day will involve:

• Designing and executing research studies that uncover deep customer motivations, pain points, and emerging trends across multiple channels.
• Collecting and validating data from surveys, interviews, usability tests, and social listening platforms.
• Analyzing findings to distill clear, actionable insights that inform product roadmaps, marketing strategies, and service improvements.
• Collaborating with cross‑functional teams—product, marketing, data science, and engineering—to translate insights into tangible deliverables.
• Building and maintaining dashboards that provide stakeholders with real‑time visibility into customer sentiment and performance metrics.
• Championing continuous improvement by identifying gaps in our research processes and proposing innovative solutions.

Key Responsibilities

• Collect and Analyze Customer Feedback: Conduct structured surveys, in‑depth interviews, and usability tests to capture nuanced customer opinions on products, services, and emerging trends.
• Data Management: Accurately enter, organize, and maintain customer data in secure, cloud‑based systems, ensuring data integrity and confidentiality.
• Pre‑Release Product Evaluation: Review prototypes and beta releases, providing candid, constructive feedback that informs product refinement.
• Trend Analysis: Monitor industry developments and competitor offerings to identify opportunities and threats for our clients.
• Cross‑Functional Collaboration: Work closely with product managers, marketing teams, and data scientists to translate insights into actionable strategies.
• Reporting: Prepare concise, visually engaging reports and dashboards that communicate findings to stakeholders.
• Continuous Improvement: Suggest and implement process enhancements that increase efficiency, accuracy, and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Marketing, Psychology, or a related field preferred.
• Minimum of 1–2 years of experience in customer service, market research, or a related role.
• Strong written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Proficiency with data entry tools (Excel, Google Sheets) and basic data visualization software (Tableau, Power BI).
• Self‑motivated, detail‑oriented, and comfortable working independently from a home office.
• Reliable internet connection and a quiet workspace that meets our technical requirements.

Preferred Qualifications

• Experience with survey platforms such as SurveyMonkey, Qualtrics, or Typeform.
• Knowledge of UX/UI principles and usability testing methodologies.
• Familiarity with statistical analysis tools (SPSS, R, or Python).
• Previous remote work experience in a fast‑paced, data‑driven environment.
• Multilingual abilities, especially in Spanish or Mandarin, to support global research initiatives.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and extract meaningful insights.
• Customer‑Centric Mindset: Passion for understanding and advocating for the end‑user.
• Adaptability: Comfortable navigating shifting priorities and emerging market dynamics.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Proven track record of meeting deadlines while maintaining high quality.
• Tech Savvy: Quick to learn new tools and platforms, with a proactive approach to problem‑solving.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Remote Customer Experience Specialist, you’ll have the chance to:

• Progress to a Senior Market Research Analyst or Product Insight Lead role.
• Lead cross‑departmental projects that influence product strategy and go‑to‑market plans.
• Participate in our internal “Innovation Lab,” where you can experiment with new research methodologies and emerging technologies.
• Access a curated library of industry reports, webinars, and workshops to deepen your expertise.
• Earn certifications in market research, data analytics, or UX design through our partnership with leading educational platforms.

Work Environment & Company Culture

brighthush is built on the principles of flexibility, transparency, and continuous learning. Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Open‑door communication channels with leadership.
• Collaborative project management tools (Asana, Slack, Miro).
• Regular virtual coffee breaks and team‑building activities.
• A culture that celebrates curiosity, experimentation, and data‑driven decision making.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive salary range that reflects the value of your expertise. In addition, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Flexible paid time off and a generous holiday schedule.
• Home office stipend to ensure you have the tools you need.
• 401(k) matching and financial wellness resources.
• Access to a global network of professionals and industry events.
• Wellness programs, including virtual fitness classes and mental health support.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a community that values insight, innovation, and impact. You’ll:

• Work with cutting‑edge research tools that shape the future of consumer experience.
• Collaborate with passionate professionals who are eager to learn and grow.
• Make a tangible difference in how brands connect with their customers.
• Enjoy a flexible, remote work environment that supports work‑life balance.
• Benefit from a culture that rewards curiosity, creativity, and data‑driven thinking.

How to Apply

Ready to bring your customer insight expertise to brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to learn how your unique perspective can help us deliver exceptional market insights and drive product innovation.