Remote Customer Product Support Specialist – Flexible Hours, $25–$45/hr, No Experience Needed – Join brighthush’s Innovative Product Insight & Market Research Team

About brighthush

brighthush stands at the forefront of product innovation, redefining how brands discover, refine, and launch consumer‑centric solutions. With a portfolio that spans consumer goods, technology, and lifestyle sectors, we partner with Fortune 500 companies and emerging startups alike to unlock real‑time, actionable insights through our flagship In‑Home Usage Testing (IHUT) methodology. By immersing end‑users in authentic product experiences, we capture nuanced feedback that drives design iterations, secures regulatory certifications, and opens new market opportunities. At brighthush, we don’t just support products; we help shape the next generation of consumer‑first experiences.

Why brighthush?

Our culture is built on curiosity, collaboration, and continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find:

• Impactful Projects – Work on high‑visibility initiatives that directly influence product strategy for global brands.
• Flexible Work Environment – Fully remote with adaptable hours that fit your lifestyle and personal commitments.
• Growth & Development – Access to internal training, mentorship, and cross‑functional projects that accelerate your career trajectory.
• Inclusive Community – A diverse team that celebrates different perspectives and fosters belonging.
• Innovation‑Driven Mission – Be part of a company that turns data into design, turning consumer stories into market‑winning products.

Role Overview

As a Remote Customer Product Support Specialist, you will be the frontline advocate for our clients’ end‑users. You’ll gather, analyze, and relay customer feedback to product teams, ensuring that every voice is heard and translated into actionable insights. This role is ideal for individuals who thrive in fast‑paced environments, enjoy problem‑solving, and are passionate about enhancing the customer experience.

Key Responsibilities

• Serve as the primary point of contact for customers participating in IHUT studies, providing timely assistance and troubleshooting.
• Collect, document, and analyze customer feedback using structured tools and open‑ended conversations.
• Collaborate with cross‑functional teams (Product, UX, Data Science) to translate insights into product improvements.
• Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
• Identify recurring pain points and propose scalable solutions to enhance the overall testing experience.
• Participate in weekly stand‑ups and sprint reviews to share findings and progress updates.
• Contribute to the creation of knowledge base articles, FAQs, and training materials for both internal teams and external clients.
• Stay current on industry trends, emerging technologies, and best practices in customer support and product testing.
• Act as a liaison between the research team and the client’s product development squad, ensuring seamless communication.
• Monitor key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent written and verbal communication skills in English.
• Strong customer‑service orientation with a genuine desire to help others.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and collaboration tools (Slack, Teams).
• Basic data literacy – ability to interpret simple metrics and identify patterns.
• Self‑motivated, organized, and capable of managing multiple priorities in a remote setting.
• Availability to work flexible hours, including evenings and weekends as needed.
• Tech‑savvy mindset with comfort navigating multiple software platforms.

Preferred Qualifications

• Prior experience in customer support, technical support, or product testing.
• Familiarity with market research methodologies, especially IHUT.
• Experience with data visualization tools (Tableau, Power BI) or spreadsheet analytics.
• Knowledge of consumer behavior and product development cycles.
• Multilingual abilities – proficiency in Spanish, French, or other languages is a plus.
• Experience working in a remote‑first environment.

Core Skills & Competencies

• Customer‑Centric Mindset – empathy, active listening, and a proactive approach to problem resolution.
• Analytical Thinking – ability to sift through data, spot trends, and recommend actionable steps.
• Technical Aptitude – comfortable navigating multiple software platforms and troubleshooting basic tech issues.
• Communication Excellence – clear, concise, and persuasive writing and speaking skills.
• Collaboration & Teamwork – thrive in cross‑functional environments and share insights openly.
• Adaptability – quickly adjust to changing priorities and evolving project requirements.
• Time Management – prioritize tasks effectively and meet deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Product Support Specialist, you’ll have the chance to:

• Progress into senior support roles or transition into product management, UX research, or data analytics.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Participate in mentorship programs pairing you with seasoned leaders across the organization.
• Lead cross‑functional projects that influence product strategy and customer experience.
• Earn certifications in customer support, data analysis, or market research at no cost.
• Explore opportunities to contribute to thought leadership pieces, white papers, and case studies.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative community. We celebrate flexibility, encourage autonomy, and provide the tools you need to succeed:

• State‑of‑the‑art communication platforms (Zoom, Teams, Slack).
• Access to a digital knowledge base and continuous learning resources.
• Regular virtual team‑building events and informal “coffee chats.”
• Inclusive policies that support work‑life balance and mental well‑being.
• Transparent decision‑making and open channels for feedback.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks & Benefits

We offer a competitive hourly rate ranging from $25 to $45, depending on experience and skill set. In addition to your base pay, you’ll enjoy:

• Flexible scheduling that accommodates your personal commitments.
• Health, dental, and vision coverage options (for eligible employees).
• Paid time off and holiday schedule aligned with your time zone.
• Professional development stipend for courses, certifications, and conferences.
• Employee recognition programs and performance bonuses.
• Access to wellness resources, including virtual fitness classes and mental health support.
• Equity or profit‑sharing opportunities for long‑term contributors.
• Technology stipend to equip you with the best tools for remote work.

How to Apply

Ready to bring your passion for customer experience to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush today.

Apply for this job

Join brighthush – Where Your Voice Shapes the Future of Product Innovation

At brighthush, we’re redefining how brands connect with consumers. If you’re eager to make a tangible impact, collaborate with industry leaders, and grow your career in a supportive, flexible environment, we want to hear from you. Apply now and become part of a team that turns insight into action, one customer story at a time.