Remote Customer Security Analyst – Managed Detection & Response (Unit 42) – Brighthush – Bridging Technical Expertise & Customer Success

About Brighthush

Brighthush is a global leader in cybersecurity, dedicated to protecting organizations from evolving cyber threats through innovative, data‑driven solutions. With a culture that champions curiosity, collaboration, and continuous learning, Brighthush empowers its teams to stay ahead of attackers and deliver measurable value to customers worldwide. As part of our Managed Detection & Response (MDR) division, the Unit 42 team is at the forefront of threat intelligence, incident response, and proactive defense. We are looking for a talented Remote Customer Security Analyst to become the vital link between our MDR experts and the clients we serve.

Why Brighthush?

At Brighthush, you’ll join a community of security professionals who are passionate about making the digital world safer. Our remote-first approach gives you the flexibility to work from anywhere in the United States while still being part of a high‑impact, fast‑moving team. We invest heavily in professional development, offer competitive compensation packages, and foster an inclusive environment where every voice is heard.

Key Responsibilities

• Act as the primary communication conduit between Unit 42 MDR analysts and our customers, ensuring clear, timely, and actionable information flow.
• Lead the onboarding process for new clients, guiding them through configuration, integration, and best‑practice adoption of Brighthush’s MDR services.
• Monitor, triage, and route incoming customer communications—emails, chat, and incident tickets—while providing expert technical guidance on alerts, reports, and incident investigations.
• Collaborate closely with MDR analysts to translate complex threat intelligence into customer‑friendly insights, answering questions about incidents, threat vectors, and remediation steps.
• Own the entire customer communication lifecycle during active incidents, delivering real‑time updates, clear next‑steps, and post‑incident summaries.
• Standardize and elevate the quality of incident, findings, and threat intelligence reports shared with customers, ensuring consistency across the organization.
• Advocate for customer needs internally, escalating issues to Product, Engineering, and broader Unit 42 teams to secure swift, effective resolutions.
• Document and share best practices, FAQs, and knowledge base articles to improve customer self‑service and reduce repeat inquiries.
• Participate in continuous improvement initiatives, providing feedback on tools, processes, and customer experience metrics.

Essential Qualifications

• U.S. citizenship required due to business and customer security requirements.
• Minimum of 2 years in a customer‑facing cybersecurity role (e.g., professional services, customer success, or technical support).
• Deep understanding of modern attack trends, threat detection methodologies, and incident response frameworks.
• Hands‑on experience with EDR, SIEM, SOAR, or XDR platforms.
• Strong verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable guidance for non‑technical stakeholders.
• Experience drafting, reviewing, or presenting incident reports and security findings to executive audiences.
• Tier 1/2 Security Operations analyst experience, demonstrating proficiency in triage, investigation, and escalation.
• Familiarity with Brighthush’s Cortex XDR or Cortex XSOAR solutions (or equivalent).
• Proven track record of onboarding new security services or clients and ensuring a smooth transition.

Preferred Qualifications

• Advanced certifications such as CISSP, CISM, or GCIH.
• Experience in a Managed Detection & Response (MDR) environment, working with threat intelligence feeds and automated playbooks.
• Knowledge of compliance frameworks (e.g., NIST, ISO 27001, SOC 2) and how they intersect with incident response.
• Experience with scripting or automation (Python, PowerShell) to streamline communication workflows.
• Fluency in additional languages to support a global customer base.

Skills & Competencies

• Customer‑centric mindset: empathy, active listening, and a passion for delivering exceptional service.
• Analytical thinking: ability to dissect complex security data and synthesize actionable insights.
• Project management: juggling multiple incidents, onboarding projects, and cross‑functional initiatives simultaneously.
• Adaptability: thriving in a fast‑paced, constantly evolving threat landscape.
• Collaboration: working seamlessly with analysts, engineers, product managers, and executive stakeholders.
• Technical fluency: comfortable navigating security tools, dashboards, and reporting platforms.

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is designed to evolve with your interests and strengths. As a Customer Security Analyst, you’ll have the chance to:

• Progress into senior analyst roles, focusing on incident response strategy or threat intelligence leadership.
• Transition into product or engineering teams, leveraging your deep customer insights to shape future solutions.
• Take on mentorship responsibilities, guiding junior analysts and new hires.
• Participate in cross‑functional projects, such as developing new MDR playbooks or enhancing customer onboarding frameworks.
• Attend industry conferences, workshops, and training sessions—many of which are covered by Brighthush—to stay at the forefront of cybersecurity trends.

Work Environment & Culture

Brighthush’s remote-first culture means you can work from any U.S. location while staying connected through:

• Weekly virtual stand‑ups and cross‑team syncs.
• Collaborative tools such as Slack, Microsoft Teams, and Confluence.
• Regular virtual coffee chats and team‑building events.
• Access to a digital library of learning resources, including webinars, e‑books, and certification prep courses.

We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Our employees enjoy flexible schedules, generous paid time off, and a supportive environment that values innovation and personal growth.

Compensation & Benefits

While specific figures vary based on experience, the role offers a competitive base salary complemented by:

• Performance‑based bonuses.
• Restricted Stock Units (RSUs) to align your success with Brighthush’s long‑term growth.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health support and virtual fitness classes.

Ready to Make an Impact?

If you’re a proactive, customer‑focused security professional eager to bridge the gap between cutting‑edge threat intelligence and real‑world client needs, Brighthush invites you to apply. Join a team that values expertise, collaboration, and continuous improvement—and help us protect organizations from the ever‑evolving cyber threat landscape.

Apply today and become a key player in Brighthush’s mission to deliver world‑class cybersecurity solutions.