[Remote] Customer Service

Note: The job is a remote job and is open to candidates in USA. Achieve is a digital personal finance company. The Customer Service role supports members with onboarding, account setup, questions, and guidance throughout their financial journey, while providing empathetic service and documenting interactions.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Skills

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Benefits

• Additional pay incentives for working weekends
• 100% work-from-home; employees local to the Tempe/Phoenix area may optionally work in the Tempe office
• Fun events and a free lunch day during hybrid weeks once a month
• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back on eligible education expenses
• Pet care discounts
• Financial support in times of hardship through the Achieve Care Fund
• Career progression with training toward higher-level positions
• Access to six employee resource groups

Company Overview