Remote Customer Service Advisor – Health Insurance Support Specialist for Kentucky Residents – Full‑Time Early Career Opportunity at brighthush – Empowering Lives Through Exceptional Care

About brighthush

brighthush is not just a health‑insurance technology provider; it is a movement dedicated to redefining how people experience health coverage. With a portfolio of award‑winning platforms that streamline benefits enrollment, claims processing, and member engagement, brighthush has become the go‑to partner for thousands of individuals, healthcare providers, and employers across the United States. Our mission is simple yet profound: deliver extraordinary experiences that transform the way people interact with health‑insurance services.

What sets brighthush apart is our unwavering commitment to people. We believe that the best customer service starts with empathy, data‑driven insights, and a culture that values continuous learning. Our remote workforce is the backbone of our success, and we pride ourselves on offering flexible, full‑time roles that let you build a rewarding career from the comfort of your own home. Whether you’re a recent graduate, a seasoned professional looking for a new challenge, or someone eager to transition into the health‑insurance sector, brighthush provides the tools, training, and support you need to thrive.

Role Overview

We’re seeking a dedicated Remote Customer Service Advisor to join our Kentucky‑based team. In this full‑time, early‑career role, you will be the first point of contact for customers seeking help with health‑insurance questions—benefits, eligibility, payments, and quality‑of‑care concerns. You’ll work in a structured contact‑center environment, handling inbound calls and emails, navigating multiple computer systems, and providing clear, accurate, and compassionate support.

Why This Role is Perfect for You

• Competitive hourly pay starting at $14 per hour, with opportunities for overtime and performance bonuses.
• Comprehensive benefits package, including medical, dental, vision, prescription coverage, and a 401(k) plan with company match.
• Paid time off, holidays, and a robust training program that sets you up for success.
• Access to a leadership development program and clear career‑growth pathways.
• Supportive team environment with experienced coworkers ready to mentor you.
• Flexible work schedule that respects your life outside of work.

Key Responsibilities

As a Remote Customer Service Advisor, you will:

• Handle a steady volume of inbound calls and emails from customers, health‑care providers, and beneficiaries.
• Answer questions related to benefits, eligibility, payments, and quality‑of‑care concerns with empathy and accuracy.
• Provide clear explanations of policies, procedures, and next steps, ensuring customers feel informed and supported.
• Document each interaction in our tracking system with clarity, precision, and adherence to data‑privacy standards.
• Escalate or route inquiries to the appropriate department when necessary, following established protocols.
• Create and send status updates or service‑recovery communications to keep customers informed throughout the resolution process.
• Maintain a courteous, personable, and professional tone in every interaction, embodying the brighthush brand.
• Adhere to quality and compliance standards, including call recording, monitoring, and audit requirements.
• Support the team by sharing best practices, contributing to continuous improvement initiatives, and participating in knowledge‑sharing sessions.

Essential Qualifications

• High school diploma or equivalent; associate’s degree or higher is a plus.
• Minimum of 2 years of customer‑service experience (call center, retail, hospitality, or similar).
• Strong written and verbal communication skills, with a clear, friendly, and professional speaking style.
• Basic math proficiency for payment‑related inquiries and data entry.
• Empathy, dependability, and the ability to remain calm under pressure.
• Excellent listening, organization, multitasking, and time‑management skills.
• Basic computer skills, including Microsoft Office and a typing speed of 30+ words per minute.
• Ability to pass a pre‑employment background check and drug screen.
• Availability during operating hours (Monday‑Friday, 8 a.m.‑9 p.m. Eastern; flexible weekend coverage from October through March).
• Reliable attendance and strict adherence to a set schedule.

Preferred Qualifications

• Experience with medical claims reimbursements or billing.
• Familiarity with health‑insurance terminology and policies.
• Understanding of health‑care procedures, certificates, riders, and benefits processing.
• Knowledge of customer‑service best practices and industry standards.
• Experience using CRM systems and multi‑screen workflows.

Skills & Competencies

• Customer‑centric mindset with a passion for helping people.
• Analytical thinking to evaluate situations and determine appropriate solutions.
• Adaptability to thrive in a changing environment and handle evolving processes.
• Strong interpersonal skills to build rapport with diverse customers.
• Proficiency in navigating multiple computer systems and resources simultaneously.
• Commitment to quality, accuracy, and compliance.
• Self‑motivation and a proactive approach to problem‑solving.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Advisor, you’ll have access to:

• Structured onboarding and ongoing training modules covering product knowledge, compliance, and soft‑skills development.
• Leadership development programs designed to prepare high‑potential associates for supervisory and managerial roles.
• Mentorship from experienced coworkers who share insights and best practices.
• Cross‑functional projects that broaden your skill set and expose you to different areas of the organization.
• Regular performance reviews and goal‑setting sessions to track progress and identify growth paths.
• Access to e‑learning platforms, webinars, and industry certifications to keep you ahead of the curve.

Work Environment & Company Culture

brighthush fosters a culture of humility, inclusivity, and continuous improvement. Even though you’ll be working from home, you’ll feel connected to a vibrant community of colleagues who celebrate successes, collaborate on challenges, and support each other’s professional journeys. Our remote work model is built on trust, accountability, and a shared commitment to delivering exceptional customer experiences.

We celebrate diversity and encourage every team member to bring their authentic self to work. Through virtual coffee chats, team‑building activities, and recognition programs, we create a sense of belonging and camaraderie that transcends physical distance.

Compensation & Perks

• Competitive hourly rate starting at $14 per hour, with potential for overtime and performance bonuses.
• Full benefits package: medical, dental, vision, and prescription coverage.
• Paid time off (vacation, sick leave, and holidays).
• 401(k) plan with company match.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Life insurance and short‑/long‑term disability coverage.
• Access to 24/7 virtual health services through Teladoc and a nurse help desk.
• Employee wellness program with rewards for annual check‑ups and health‑management resources.
• Support for tobacco cessation, chronic‑condition management, and financial planning.
• Regular team events, virtual coffee chats, and recognition programs.
• Opportunity to work with cutting‑edge technology and innovative solutions in the health‑insurance space.

Remote Work Requirements

• Must be a Kentucky resident.
• Secluded, distraction‑free workspace with high‑speed wired internet (cable or fiber).
• Computer must be physically connected to the modem/router via Ethernet cable (brighthush will provide a six‑foot cable; longer cables must be supplied by the employee).
• Reliable phone line and headset for clear communication.
• Comfortable with using multiple software applications simultaneously.
• Commitment to maintaining a professional appearance during video calls.

How to Apply

Ready to join the brighthush family and make a difference in people’s lives? Click the link below to submit your application and start your journey with us.

Apply to this Job

Closing Statement

At brighthush, we’re not just building a customer‑service team; we’re creating a community of compassionate, skilled professionals who thrive on helping others. If you’re a Kentucky resident with a passion for service, a strong work ethic, and a desire to grow in a supportive, remote environment, we encourage you to apply today. Join us in delivering extraordinary experiences and shaping the future of health‑insurance support.