[Remote] Customer Service Advisor Trainee- InsuraMatch

Note: The job is a remote job and is open to candidates in USA. Travelers is hiring a Customer Service Advisor Trainee for its InsuraMatch service center. The role handles inbound customer, agent, and third-party inquiries, supports policy changes and billing questions, and provides service and technical support while learning established procedures.

Responsibilities

• Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts
• Learns how to deliver first call resolution to make it easy for the customer
• Learns how to respond to customer/agent requests for quotes or changes to existing policies
• Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance
• Learn how to ensure current and complete documentation of all account notes
• Assist customers with simple intent calls
• Accurately enter and update policy information into the various processing systems and handle phone inquiries
• Develop and foster Agent/Company Relationships
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge
• Perform other duties as assigned

Skills

• Resident Property and Casualty or Personal Lines Insurance License
• Prior insurance and/or call center experience
• Previous customer service experience
• High energy and motivation to follow up and take ownership
• Flexibility and ability to work under pressure
• Excellent communication, organization, and interpersonal skills
• Willingness and ability to learn new functions within the Customer Solutions Center
• High school diploma or GED
• A Bachelor's degree from an accredited four-year college or university is a plus

Benefits

• Employees and their eligible family members—including spouses, domestic partners, and children—are eligible for health insurance coverage from the first day of employment.
• Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• A Pension Plan that is 100% funded by Travelers.
• A minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• The Travelers wellness program includes tools, discounts and resources to support wellness goals and caregiving needs.
• Access to free professional counseling services, health coaching and other resources to support daily life needs.
• A Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Hybrid work arrangement

Company Overview

Company H1B Sponsorship