[Remote] Customer Service Advisor (WFH)

Note: The job is a remote job and is open to candidates in USA. Stanley Steemer is seeking a remote Customer Service Agent to support customers in a fast-paced service and sales environment. The role involves handling incoming calls, managing cleaning appointments, identifying customer needs, recommending services, and meeting sales targets through upselling and closing opportunities.

Responsibilities

• Answer incoming calls from customers in a professional and engaging manner
• Schedule, confirm, and update cleaning appointments accurately and efficiently
• Identify customer needs and recommend appropriate services to maximize value
• Actively upsell and cross-sell services by educating customers on available options and benefits
• Consistently ask for the sale and work to close every opportunity presented
• Consistently work to meet or exceed sales metrics
• Stay engaged, present, and performance-driven throughout each shift

Skills

• Applicants are required to own a smartphone capable of downloading the Microsoft Authenticator app
• Applicants are required to provide their own computer, two monitors, high-speed internet, webcam, and a USB headset
• Applicants are required to have a quiet, distraction-free, professional workspace
• Friendly and comfortable talking with customers
• Reliable and dependable
• Organized and able to multitask
• Comfortable using computers and learning new systems
• Professional but personable
• At least 18 years of age

Benefits

• Performance incentives
• Upon completion of a 3-week training period, CSAs will be eligible to earn commissions. Most CSAs earn between $18 per hour to $20 per hour
• Flexible schedule, including Saturdays OR Sundays
• Weekly Pay!
• Tenure sales bonus starting at 6 months
• Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
• 401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment
• Optional Life Insurances
• Employee Assistance Program
• Paid Time Off (PTO) and Paid Sick
• Paid Holidays, Bereavement Leave
• Medical Leave of Absence, Personal Leave of Absence
• Short Term Disability, Long Term Disability, and Employee Discount Programs
• Stability and a variety of different roles that provide a path to career advancement
• Discounts on Stanley Steemer Products and Services
• U.S. manufactured equipment and technicians trained in-house

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