Remote Customer Service Assistant – Concierge & Member Support Specialist – Healthcare Benefits – Join brighthush’s Innovative Health‑Tech Team

Welcome to brighthush: Where Compassion Meets Innovation

At brighthush, we’re redefining the way people experience healthcare. Our mission is simple yet ambitious: to streamline access to quality medical care by empowering members with the knowledge, tools, and support they need to make confident health decisions. As a rapidly growing health‑tech platform, we blend cutting‑edge technology with a human‑centric approach, ensuring that every member feels heard, understood, and guided toward the best possible care.

We’re looking for a dedicated Remote Customer Service Assistant to join our Member Services team. In this role, you’ll be the friendly voice that connects members to the right resources, turning questions into solutions and concerns into confidence. If you thrive in a fast‑paced environment, love problem‑solving, and want to be part of a company that’s changing the healthcare landscape, brighthush is the place for you.

Key Responsibilities

• Deliver Exceptional Member Support: Provide timely, accurate assistance via phone, chat, and email, ensuring every interaction reflects brighthush’s commitment to quality service.
• Educate and Guide: Help members understand their benefits, navigate the platform, and identify the most suitable providers for their unique needs.
• Champion Best Practices: Follow established protocols for handling inquiries, while proactively suggesting process improvements that enhance member experience.
• Maintain System Integrity: Keep the Zendesk ticketing system and G Suite tools organized, ensuring all member interactions are documented and accessible.
• Advocate for Members: Relay member feedback to product and operations teams, driving continuous improvement of our solutions.
• Triage Complex Cases: Escalate urgent or intricate member concerns to the appropriate specialists, ensuring swift resolution.
• Stay Informed: Maintain a comprehensive knowledge of employer‑sponsored and insurance health benefits to provide accurate guidance.
• Collaborate Across Teams: Work closely with Product, Operations, and Marketing to align member support with broader company goals.
• Adhere to Shift Requirements: Operate during weekdays in the East Coast business window, with flexibility for future adjustments as the company evolves.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, ideally in a healthcare or tech environment.
• Proficiency in using Zendesk, G Suite, and other digital collaboration tools.
• Exceptional written and verbal communication skills, with a clear, empathetic tone.
• Strong process orientation and digital organization skills.
• Ability to remain calm under pressure and think creatively to solve problems.
• Passion for helping people and a genuine desire to improve the healthcare system.

Preferred Qualifications

• Experience in a concierge or member‑services role within the healthcare sector.
• Knowledge of employer‑sponsored health plans and insurance terminology.
• Prior exposure to remote work environments and asynchronous communication.
• Fluency in multiple languages (English plus any additional language is a plus).
• Experience with data analysis or reporting tools to track service metrics.

Skills & Competencies for Success

• Customer‑Centric Mindset: Always put the member first, anticipating needs and exceeding expectations.
• Problem‑Solving: Break down complex issues into actionable steps and guide members toward resolution.
• Adaptability: Thrive in a dynamic, evolving environment and embrace change as an opportunity.
• Collaboration: Work seamlessly with cross‑functional teams to align on goals and share insights.
• Time Management: Prioritize tasks effectively, balancing multiple inquiries while maintaining quality.
• Tech Savvy: Quickly learn new tools and platforms, staying ahead of the curve in digital support.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Customer Service Assistant, you’ll have the chance to:

• Advance to Senior Concierge Associate or Team Lead roles, taking on greater responsibility and mentorship.
• Transition into Product or Operations positions, leveraging your deep understanding of member needs.
• Participate in specialized training programs covering healthcare policy, data analytics, and customer experience design.
• Attend industry conferences and webinars to stay informed about the latest trends in health tech.
• Contribute to internal initiatives that shape the future of our platform and member services.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and innovation. Our remote‑first culture means:

• Flexible work hours that respect work‑life balance, with core overlap during East Coast business hours.
• Regular virtual team huddles, brainstorming sessions, and social events to keep the community vibrant.
• A supportive leadership team that values feedback and encourages professional growth.
• Inclusive policies that celebrate diversity and foster belonging.
• Access to cutting‑edge tools and resources that empower you to excel in your role.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for remote customer service roles.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and retirement savings options.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a movement that’s reshaping how people access healthcare. You’ll:

• Make a tangible difference in members’ lives by providing clear, compassionate guidance.
• Work alongside passionate professionals who are dedicated to innovation and service excellence.
• Enjoy a flexible, remote work environment that supports your personal and professional goals.
• Benefit from a culture that rewards curiosity, creativity, and continuous improvement.
• Grow your career in a company that values internal mobility and invests in employee development.

Ready to Make an Impact?

If you’re excited to bring your customer‑service expertise to a forward‑thinking health‑tech company, we’d love to hear from you. Join brighthush and help us create a future where everyone can navigate their healthcare journey with confidence and ease.