[Remote] Customer Service Engineer

Note: The job is a remote job and is open to candidates in USA. PerkinElmer is seeking a Senior Field Service Engineer to support its analytical instrumentation portfolio and contribute to customer service and sales performance. The role performs field repairs, preventative maintenance, installations, validations, user training, documentation, inventory management, and promotion of instruments and service products across assigned customer sites.

Responsibilities

• Performs field service as advised by the call dispatch staff/system in conjunction with the Regional Team Leader, carrying out repairs, preventative maintenance, qualifications, and installation including validation of instrumentation and their accessories
• Provide onsite user training on defined product groups
• Organizing routine maintenance allocated monthly
• At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System
• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets
• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required
• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture
• Able to promote/sell instruments and service products including consumables and service contracts

Skills

• HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline
• Full Driving License
• 5 years experience in a Scientific or Customer Service Environment
• Experience of working in GMP environments preferred
• Understanding of analytical techniques, applications and instrumentation a benefit
• Incumbent must have excellent people management and motivational skills
• Experience in a Scientific or Customer Service Environment
• Experience of working in GMP environments preferred
• Understanding of analytical techniques and instrumentation, as well awareness of instrument applications a benefit
• Incumbent must have excellent people management and motivational skills

Benefits

• Full product training will be given.

Company Overview

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