Remote Customer Service & Order Entry Specialist – Full‑Time, U.S. Based – Join brighthush’s Growing Customer Experience Team

About brighthush

brighthush is a leading innovator in the turf and landscaping industry, delivering premium products and exceptional service to homeowners, landscapers, and commercial clients across the United States. With a commitment to sustainability, cutting‑edge technology, and customer satisfaction, brighthush has grown from a small regional supplier to a national brand trusted by thousands of customers. Our mission is simple: to make every lawn, patio, and green space a masterpiece, and to do so with the highest level of professionalism and care.

As we expand our footprint, we’re looking for a dedicated Remote Customer Service & Order Entry Specialist to become an integral part of our customer experience team. This role is perfect for individuals who thrive in a fast‑paced, customer‑centric environment and who enjoy the flexibility of working from home while collaborating with a dynamic, on‑site fulfillment team.

Why brighthush?

• Impactful Work – Every order you process and every customer interaction directly contributes to the success of our clients and the reputation of brighthush.
• Growth Opportunities – We invest in our people. From on‑the‑job training to leadership development programs, you’ll have the chance to advance into senior customer service, operations, or even product management roles.
• Inclusive Culture – Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage collaboration across all levels.
• Competitive Compensation & Benefits – A base hourly rate of $19.25–$22.50, paid training, paid time off, holiday pay, and employee product discounts.
• Work‑Life Balance – Flexible scheduling, remote work, and a supportive team environment help you maintain a healthy balance.

Key Responsibilities

As a Remote Customer Service & Order Entry Specialist, you will be the first point of contact for our customers and the backbone of our order fulfillment process. Your day‑to‑day tasks will include:

• Responding to inbound customer inquiries via phone, email, and live chat with professionalism and accuracy.
• Providing detailed product information, pricing, availability, and delivery options using approved knowledge bases and CRM tools.
• Entering new orders into the order management system, verifying customer contact details, product selections, and shipping addresses.
• Reconciling order data, ensuring all fields are complete and correct before forwarding to the fulfillment team.
• Tracking order status and proactively communicating any delays or issues to customers.
• Collaborating with on‑site fulfillment staff to confirm order readiness, packaging, and shipment.
• Maintaining accurate records of customer interactions, order changes, and follow‑ups in the CRM.
• Escalating complex or unresolved issues to the appropriate manager or specialist.
• Participating in continuous improvement initiatives to streamline processes and enhance customer satisfaction.

What Will Help You Succeed

We’re looking for candidates who bring a blend of technical aptitude, communication finesse, and a passion for customer service. The following qualities will set you apart:

• Clear Written Communication – Ability to draft concise, friendly, and accurate responses in a fast‑paced environment.
• Attention to Detail – Meticulous order entry and data verification to prevent errors and ensure smooth fulfillment.
• Tech Savvy – Comfortable using remote collaboration tools (Zoom, Teams, Slack), CRM systems, and basic spreadsheet functions.
• Team Player – Willingness to coordinate with on‑site teammates and cross‑functional departments.
• Problem‑Solving Mindset – Quick to identify issues, propose solutions, and follow up until resolution.
• Adaptability – Ability to thrive in a dynamic environment where priorities can shift rapidly.

Essential Qualifications

• U.S. residency and eligibility to work in the United States.
• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service or order entry experience (retail, e‑commerce, or logistics).
• Proficiency in English (reading, writing, and speaking).
• Reliable high‑speed internet connection and a quiet workspace.
• Basic computer skills: Microsoft Office, Google Workspace, or similar.
• Experience with CRM or order management systems (e.g., Salesforce, HubSpot, Shopify) is a plus.

Preferred Qualifications

• Experience in the turf, landscaping, or home improvement industry.
• Knowledge of product catalogs, pricing structures, and shipping logistics.
• Prior remote work experience with a proven track record of meeting or exceeding performance metrics.
• Strong analytical skills and ability to generate reports on order trends, customer satisfaction, and process bottlenecks.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to help.
• Excellent time‑management and organizational skills.
• Strong problem‑solving and decision‑making abilities.
• High level of professionalism and integrity.
• Ability to handle multiple tasks simultaneously without compromising quality.
• Proactive communication with both customers and internal stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service & Order Entry Specialist, you’ll have access to:

• Structured onboarding and paid training to master our products, systems, and customer service best practices.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Regular performance reviews and goal‑setting sessions to chart your professional trajectory.
• Cross‑departmental projects that expose you to operations, marketing, and product development.
• Leadership development workshops and certifications (e.g., Six Sigma, Project Management) to prepare you for future roles.

Work Environment & Culture

Our remote work model empowers you to work from the comfort of your home while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Access to a digital knowledge base, training videos, and real‑time support from the operations hub in Lakeway, Texas.
• A culture that values transparency, continuous improvement, and mutual respect.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• Opportunities to contribute ideas that shape the future of brighthush’s customer experience.

Compensation & Benefits

We offer a competitive hourly rate of $19.25–$22.50, depending on your experience and skill set. In addition to base pay, you’ll receive:

• Full‑time employees: 10 days of accrued paid time off (PTO) and 6 paid holidays per year.
• Part‑time employees: prorated PTO based on hours worked.
• Paid training and onboarding to ensure you’re equipped for success.
• Employee product discounts on brighthush’s premium turf, landscaping supplies, and accessories.
• Regular pay reviews after 90 days of employment; while raises are not guaranteed, performance‑based increases are possible.
• Access to a comprehensive benefits package (health, dental, vision, 401(k) matching) for full‑time employees.
• Flexible scheduling with two‑week advance notice where feasible.

How to Apply

Ready to join a forward‑thinking company that values your expertise and offers a supportive remote work environment? Submit your application through the link below, and include a brief cover letter highlighting your relevant experience, why you’re excited about brighthush, and your availability.

Apply to This Job

Join brighthush Today

At brighthush, we’re not just building better lawns—we’re building a community of passionate professionals who care about quality, sustainability, and customer delight. If you’re ready to bring your customer service expertise to a growing, innovative company, we want to hear from you. Apply now and become a vital part of our mission to transform outdoor spaces across the nation.