[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Omnicom Production is seeking a Customer Service Representative to serve as an initial point of contact for customers. The role involves answering inquiries, resolving issues, following up on requests, maintaining interaction records, and coordinating with other departments to provide support.

Responsibilities

• Respond to customer inquiries by phone, email, chat, or other communication channels in a friendly and professional manner
• Listen carefully to customers, understand their concerns, and provide helpful and accurate information
• Resolve customer complaints and service issues with patience, empathy, and a practical approach
• Follow up on customer requests to ensure their concerns have been addressed and they feel supported
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Work closely with other departments to resolve issues and provide customers with the right support
• Explain company products, services, policies, and procedures in a clear and easy-to-understand way
• Recognize when an issue needs additional support and escalate it to the appropriate team member
• Identify recurring customer concerns and share feedback that can help improve our services
• Contribute to a positive team environment by supporting colleagues and sharing knowledge

Skills

• A genuine interest in helping people and creating positive customer experiences
• Strong communication and listening skills
• A patient, approachable, and respectful attitude, especially when handling difficult situations
• The ability to stay calm, think clearly, and find solutions when challenges arise
• Good organizational skills and attention to detail
• A willingness to learn, accept feedback, and develop new skills
• The ability to work independently while also being a supportive team member
• Basic computer skills and the ability to learn customer service systems and tools
• Previous customer service experience

Benefits

• A supportive team that values collaboration and mutual respect.
• Training and guidance to help you feel confident in your role.
• Opportunities to learn, grow, and develop your customer service skills.
• A workplace where your ideas, feedback, and contributions are valued.

Company Overview