[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Weed Man is hiring a Customer Service Representative to coordinate duties with Sales, Technical, and Administrative managers. The role handles incoming calls and supports customers by phone, text, and email, including resolving concerns, collecting accounts receivable, verifying information, and making phone sales.

Responsibilities

• As our Customer Service Representative professional, you will be responsible to work closely with our Sales, Technical, and Administrative managers to coordinate and process numerous duties, as well as answering a large volume of incoming phone calls and addressing the needs of those callers
• You will interact with customers by phone, text and email to answer questions, resolve concerns, collect accounts receivable, verify customer information, and make phone sales

Skills

• Excellent phone & organizational skills
• Computer skills
• The ability to perform multiple tasks
• Keen attention to details
• Excellent oral & written communication skills
• Advanced problem-solving skills
• Proven time management
• Ability to perform multiple tasks simultaneously, accurately, & in correct priority
• Previous customer service experience
• High Speed Internet
• Webcam
• Noise Canceling Headphones
• Desktop/Laptop (No Chromebooks)
• Distraction Free Workspace
• 2 Monitors highly preferred but not required

Benefits

• Bonus Program
• Industry and Company Training
• Advancement Opportunities
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Holiday pay
• Work from home

Company Overview