Remote Customer Service Representative – B2B Client Success & Order Management Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that has been shaping the future of customer experience for over four decades. With a global footprint and a reputation for delivering world‑class service solutions, brighthush empowers businesses to connect with their customers in meaningful ways. Our culture is built on innovation, collaboration, and a relentless focus on exceeding expectations. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can thrive and your career can accelerate.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the United States and enjoy the freedom to design a schedule that balances your professional and personal life.
• Impactful Role: Your work directly influences client satisfaction, revenue growth, and the overall success of our partners.
• Career Growth: brighthush invests in continuous learning, mentorship, and clear advancement pathways for high performers.
• Diverse & Inclusive Culture: We celebrate differences and foster an environment where every voice is heard.
• Competitive Compensation & Benefits: While the role is contract‑based, we offer a comprehensive benefits package that includes health, dental, vision, and professional development allowances.
• H1B Sponsorship Commitment: brighthush is dedicated to supporting talented professionals worldwide and offers H1B sponsorship for qualified candidates.

Position Overview

As a Remote Customer Service Representative at brighthush, you will be the primary point of contact for a portfolio of B2B clients. Your responsibilities will span from delivering exceptional customer service to managing invoicing, data requests, and order processes. You will play a pivotal role in ensuring client satisfaction, resolving issues efficiently, and proactively identifying opportunities to add value.

Key Responsibilities

• Client Engagement: Deliver prompt, professional, and personalized service to assigned clients via phone, email, and chat.
• Back‑End Operations: Handle invoicing, data requests, and other administrative tasks with precision and attention to detail.
• Issue Resolution: Follow up on client concerns, coordinate with internal teams, and ensure timely resolution of all escalations.
• Order Management: Proactively manage order processes, including order entry, status tracking, and delivery coordination.
• Process Improvement: Identify bottlenecks and recommend enhancements to streamline workflows and improve client experience.
• Reporting & Analytics: Generate regular reports on client interactions, issue trends, and performance metrics.
• Product Knowledge: Quickly absorb product information and translate it into actionable insights for clients.

Essential Qualifications

• Minimum of one year of B2B client/customer service experience.
• Strong analytical mindset with the ability to interpret data and make informed decisions.
• Excellent organizational, time‑management, and multitasking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Effective written and verbal communication skills in English.
• Self‑motivated, detail‑oriented, and comfortable working independently.

Preferred Qualifications

• Experience in a SaaS or technology services environment.
• Knowledge of CRM platforms (e.g., Salesforce, HubSpot).
• Familiarity with invoicing and order‑management systems.
• Experience handling high‑volume client inquiries.
• Previous exposure to remote work setups and virtual collaboration tools.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues, think critically, and propose effective solutions.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical problems.
• Communication: Clear, concise, and professional communication across all channels.
• Adaptability: Thrive in a fast‑changing environment and adjust priorities as needed.
• Team Collaboration: Work effectively with cross‑functional teams, even when operating remotely.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer success strategies, and industry best practices.
• Mentorship from senior customer success leaders who will guide your professional development.
• Opportunities to transition into specialized roles such as Account Management, Customer Success Management, or Product Support.
• Access to a global network of peers and experts through internal communities and knowledge‑sharing platforms.
• Annual performance reviews that align your achievements with career advancement and compensation adjustments.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a vibrant community thanks to:

• Weekly virtual town halls and team check‑ins.
• Monthly “Innovation Fridays” where employees present new ideas and solutions.
• Annual virtual retreats that bring together the entire workforce for team building and strategy sessions.
• Open‑door leadership policy that encourages direct communication with senior executives.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While this role is contract‑based, brighthush offers a competitive hourly rate that reflects your experience and expertise. In addition to base compensation, you will receive:

• Health, dental, and vision coverage options.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours to accommodate your personal commitments.
• Access to a virtual wellness program, including mindfulness sessions and fitness challenges.
• Employee referral bonuses for bringing talented peers into the brighthush family.

How to Apply

Ready to take the next step in your career? Submit your application through our secure portal and let us explore how your skills and passions align with brighthush’s mission. We look forward to welcoming you to our team and building a brighter future together.