Remote Customer Service Representative (CA)

Summary :We're seeking a brilliant Remote Customer Service Representative; be a part of our company and work with clients that appreciate the value of an established, reputable company.A unique role where we give flexibility working from home with the support of our community as a remote company.Remote Customer Service Representative Duties :Attracts potential customers by answering product and service questions; suggesting information about other products and servicesProvide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management SystemResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionObtain prospect information such as name, time available, and current insurance informationMaintain a safe and clean working environment by complying with procedures, rules and regulationsPerform other duties as assignedAttributes needed to be successful :Exhibits excellent interpersonal skills to handle client needs - over the phoneAttention to detail, follow-through and eagerness to market our products are very important in handling daily activities of the officeAbility to be empathetic, positive and upbeat in written and verbal communications - excellent grammar and proofreadingGood organizational skills and an ability to prioritizeComputer proficiency with MS Outlook and MS WordCandidate Preference :Must have High School Diploma or equivalent2 years of Customer Service or Office experienceOur Remote CSR's receive :Competitive hourly wage (NO SALES)Paid Time OffHolidaysLife InsuranceLicense reimbursementCareer advancement opportunitiesAnd much, much more!Requirements :Must hold an active P&C insurance LicenseMust be able to pass a background checkMust have a home office with internet access.