Remote Customer Service Representative – Flexible 15‑25 Hours, $45/hr, Brighthush
About Brighthush
Brighthush is a forward‑thinking, technology‑driven consulting firm that specializes in product testing and development. With a national footprint and partnerships with leading market‑research firms, Brighthush delivers real‑time, actionable insights that help brands refine their products and accelerate market access. Our mission is simple: empower consumers to share their honest experiences and give companies the data they need to innovate, improve, and succeed.
Why Brighthush?
- Impactful Work: Every test you conduct directly influences product design, safety, and user satisfaction for brands that shape everyday life.
- Flexibility: Work from the comfort of your own home, choose your own schedule, and balance your professional and personal commitments.
- Competitive Compensation: Earn up to $45 per hour, with weekly payouts via direct deposit or check.
- Growth Opportunities: Gain exposure to cutting‑edge research technology, data analytics, and product‑development processes.
- Community: Join a network of independent contractors who collaborate, share insights, and celebrate successes together.
Role Overview
As a Remote Customer Service Representative at Brighthush, you will serve as the primary point of contact for participants in our In‑Home Usage Test (IHUT) projects. Your responsibilities will include guiding testers through product usage, collecting detailed feedback, and ensuring that all data is captured accurately and securely. This role is ideal for individuals who enjoy engaging with people, have a keen eye for detail, and thrive in a flexible, remote environment.
Key Responsibilities
- Act as the liaison between participants and market‑research partners, answering questions, providing instructions, and troubleshooting issues.
- Guide participants through the IHUT Daily Schedule, ensuring that each task—unpacking, reading instructions, journal entries, online or mobile feedback, and product usage—is completed accurately.
- Collect and document data using screenshots, audio recordings, videos, and written journal entries, following the guidelines set by Brighthush’s Mobile In‑Home Use Test Technology.
- Maintain a high level of data integrity by double‑checking entries, verifying timestamps, and ensuring that all required fields are completed.
- Participate in private chat rooms or video calls with market‑research firms to discuss product performance and gather additional insights.
- Adhere to confidentiality agreements and data‑privacy standards, protecting participant information at all times.
- Provide timely Apply for this job