Remote Customer Service Representative – Healthcare Support Specialist with Performance‑Based Incentives and Career Growth Opportunities

About brighthush and the Healthcare Support Landscape

brighthush is a leading innovator in the healthcare technology space, dedicated to simplifying the complex world of medical billing, claims processing, and provider solutions. With a mission to empower healthcare professionals and organizations to deliver better patient outcomes, brighthush has rapidly expanded its footprint across the United States. Our team thrives on collaboration, continuous learning, and a relentless focus on customer satisfaction.

As we grow, we’re looking for passionate, customer‑centric individuals to join our Remote Customer Service team. In this role, you’ll be the frontline advocate for our internal and external partners, ensuring they receive timely, accurate, and friendly support for all technical inquiries related to our suite of healthcare solutions.

Key Responsibilities

• Handle High‑Volume Inbound Calls: Respond to a steady stream of technical support requests from providers, vendors, and internal stakeholders, maintaining a calm and professional demeanor.
• Diagnose & Resolve Technical Issues: Utilize your troubleshooting skills to identify root causes, apply solutions, and achieve high First Contact Resolution (FCR) rates.
• Follow Established Workflows: Adhere to brighthush’s documented policies, procedures, and escalation paths to ensure consistent and compliant issue resolution.
• Document Interactions: Accurately record all call details, actions taken, and outcomes in our CRM and ticketing systems.
• Collaborate with Cross‑Functional Teams: Work closely with technical, billing, and product teams to provide feedback, share insights, and contribute to continuous improvement initiatives.
• Maintain Knowledge Base: Keep up‑to‑date with product updates, policy changes, and industry best practices to provide informed assistance.
• Meet Performance Metrics: Achieve or exceed key performance indicators such as average handle time, customer satisfaction scores, and FCR targets.

Essential Qualifications

• High school diploma, GED, or equivalent. Associate’s or Bachelor’s degree in Healthcare Management, Business Administration, or a related field is preferred.
• Minimum of two years of customer service experience, preferably in a technical or healthcare environment.
• Strong understanding of electronic medical claims, medical office operations, and/or coding and billing processes.
• Proficiency with Windows‑based platforms, Microsoft Office Suite, and CRM or ticketing systems.
• Excellent verbal communication skills and a genuine passion for helping others.
• Demonstrated ability to work efficiently in a fast‑paced, team‑oriented setting.
• Adaptability, openness to coaching, and a willingness to experiment with new approaches.

Preferred Qualifications

• Experience with healthcare technology solutions such as provider portals, claim status systems, or electronic health record (EHR) integrations.
• Prior exposure to triage or escalation processes within a call center environment.
• Knowledge of HIPAA regulations and data privacy best practices.
• Fluency in additional languages (Spanish, French, etc.) is a plus.
• Certification in customer service or technical support (e.g., ITIL, CompTIA A+).

Skills & Competencies for Success

• Customer‑First Mindset: A genuine desire to create a superior customer experience and resolve issues with empathy.
• Problem‑Solving: Ability to analyze complex problems, think critically, and devise effective solutions quickly.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting technical glitches.
• Time Management: Efficiently prioritize tasks, manage call queues, and meet daily performance targets.
• Team Collaboration: Strong interpersonal skills to collaborate with colleagues across departments.
• Continuous Learning: Eagerness to stay current with industry trends, product updates, and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. Successful Customer Service Associates can progress to:

• Senior Support Specialist – leading complex cases and mentoring junior staff.
• Team Lead – overseeing a group of associates, managing performance, and driving process improvements.
• Technical Support Engineer – deepening technical expertise and working directly with product development.
• Operations Manager – shaping strategy, optimizing workflows, and influencing company‑wide initiatives.

We also offer a robust learning ecosystem, including:

• On‑the‑Job Training – real‑time coaching from experienced mentors.
• Digital Learning Library – access to courses on healthcare regulations, technical troubleshooting, and soft‑skill development.
• Certification Support – sponsorship for industry‑recognized credentials.
• Annual Knowledge‑Sharing Sessions – cross‑departmental workshops to foster innovation.

Work Environment & Company Culture

brighthush’s remote culture is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• Fully remote work with a flexible schedule that respects work‑life balance.
• Regular virtual team huddles, social events, and wellness initiatives.
• A collaborative environment where ideas are valued and feedback is constructive.
• Access to cutting‑edge tools and technology that streamline your daily tasks.
• A culture of recognition – high performers receive performance‑based incentives and public acknowledgment.

Compensation, Perks, and Benefits

• Hourly Rate: $16.00 – $17.54 per hour, commensurate with experience and qualifications.
• Performance Incentives: Quarterly bonus potential of up to $1,000 for meeting or exceeding key metrics.
• Paid Time Off: Generous PTO policy, including paid holidays and vacation days.
• Health & Wellness: Comprehensive health, dental, and vision plans (details provided upon hire).
• Professional Development: Company‑sponsored training, conferences, and tuition reimbursement for relevant courses.
• Technology Stipend: Allowance for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a mission to transform healthcare delivery. You’ll work with a team that values innovation, integrity, and impact. Your contributions will directly influence the satisfaction of providers and patients across the nation.

If you’re a motivated, customer‑focused professional ready to take your career to the next level, we invite you to apply today. Bring your expertise, enthusiasm, and commitment to excellence, and help us continue to set the standard for healthcare support.

How to Apply

Ready to make a difference? Click the link below to submit your application and start your journey with brighthush.