Remote Customer Service Representative – Home Healthcare Support – Flexible Hours – brighthush

About brighthush

brighthush is a leading provider of compassionate, high‑quality home healthcare services across the United States. With a mission to empower patients and families to live healthier, happier lives in the comfort of their own homes, we combine cutting‑edge technology with a human‑centered approach. Our team of dedicated professionals works tirelessly to ensure that every patient receives personalized care, timely support, and the peace of mind they deserve. As a remote‑first organization, brighthush offers flexible work arrangements that allow our employees to thrive both professionally and personally.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and innovation—values that are reflected in every interaction we have with patients, families, and partners. If you are passionate about making a difference, enjoy working in a fast‑paced environment, and thrive in a flexible, remote setting, brighthush is the place for you.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to serve as the first point of contact for patients and referral sources seeking home healthcare services. This role is ideal for individuals who excel in communication, problem‑solving, and data entry, and who are eager to support patients in navigating their care journey. As an independent contractor, you will have the freedom to set your own schedule within our operational hours (Mon‑Fri, 8 a.m.–7 p.m. ET) while earning a competitive hourly rate of $12 per hour. Minimum commitment is 20 hours per week, with opportunities to increase hours as you grow with the team.

Key Responsibilities

• Patient & Referral Source Support: Receive and respond to inbound calls from patients, families, and referral partners, providing clear, courteous, and accurate information about our services.
• Information Gathering: Review patient histories, verify membership status, and collect essential clinical and demographic data.
• Data Entry & Portal Management: Input collected information into the client’s patient portal with precision, ensuring data integrity and confidentiality.
• Appointment Coordination: Assist patients in scheduling appointments, coordinating with providers, and confirming logistics.
• Technical Assistance: Offer basic technical support for portal usage, troubleshoot common issues, and guide users through simple solutions.
• Quality Assurance: Adhere to company policies, maintain accurate call logs, and participate in regular quality reviews.
• Continuous Improvement: Provide feedback on process improvements, suggest new ideas, and stay updated on industry best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and web‑based applications.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Excellent phone etiquette and a friendly, empathetic demeanor.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work at least 20 hours per week within the specified operational window.

Preferred Qualifications

• Prior experience in a home healthcare or medical billing environment.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with customer relationship management (CRM) systems.
• Basic understanding of medical terminology and patient care processes.
• Previous experience working as an independent contractor or in a flexible work arrangement.

Core Competencies & Skills

• Communication: Clear articulation, active listening, and the ability to convey complex information simply.
• Empathy & Compassion: Genuine concern for patient well‑being and a patient‑first mindset.
• Problem‑Solving: Quick thinking to resolve issues and provide effective solutions.
• Attention to Detail: Meticulous data entry and adherence to quality standards.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic tech issues.
• Time Management: Efficiently balancing multiple tasks while meeting deadlines.
• Adaptability: Flexibility to adjust to changing priorities and evolving processes.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Remote Customer Service Representative, you will receive comprehensive onboarding training, ongoing coaching, and access to a wealth of learning resources. Successful performers may advance to roles such as Team Lead, Training Coordinator, or Quality Assurance Analyst, with opportunities to specialize in areas like telehealth support, patient education, or data analytics. We also support certifications in healthcare administration, customer service excellence, and data privacy.

Work Environment & Culture

brighthush is proud to offer a truly remote work experience that empowers you to balance your personal and professional life. Our culture is built on trust, transparency, and mutual respect. You will collaborate with a diverse, multidisciplinary team that values innovation, continuous improvement, and a shared commitment to patient care. Regular virtual team meetings, informal check‑ins, and community events keep us connected and engaged, even from afar.

Compensation & Perks

Hourly Rate: $12 per hour, paid bi‑weekly via direct deposit. Flexible Hours: Set your own schedule within our operational window (Mon‑Fri, 8 a.m.–7 p.m. ET). Independent Contractor Status: Enjoy the freedom of self‑employment while receiving the support and resources of a leading organization. Professional Development: Access to online training modules, webinars, and industry conferences. Technology Stipend: Receive a one‑time stipend to set up your home office (computer, headset, high‑speed internet). Recognition & Rewards: Monthly performance bonuses, employee of the month awards, and shout‑outs during virtual town halls. Health & Wellness Resources: Digital wellness programs, mindfulness sessions, and access to a virtual health coach. Community Impact: Participate in volunteer initiatives and community outreach programs that align with our mission of improving patient lives.

How to Apply

If you are ready to join a forward‑thinking, patient‑centric organization that values flexibility, growth, and impact, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be an excellent fit for brighthush. We look forward to learning how your skills and passion align with our mission to bring high‑quality home healthcare to every corner of the country.

Join brighthush – Where Your Voice Makes a Difference

At brighthush, every call you answer, every patient you assist, and every piece of data you manage contributes to a larger purpose: enhancing the lives of patients and their families. If you are driven by purpose, thrive in a flexible environment, and want to be part of a team that values innovation and compassion, we want to hear from you. Apply now and help us illuminate the path to better health for all.